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Global Kiwi

Spring is here bringing spectacular daffodils and a loosening of covid-related restrictions. Schools are back and small gatherings are allowed outside now but realistically it will be June before we are allowed to socialise in groups inside, ironically just as the sun comes out!

The impact of Brexit for business is reflected this month in a continued drop in shipments between the UK and the EU.  Business leaders attribute this trend to a number of factors: British businesses stockpiling inventory before the UK left the EU, the difficulty in navigating the post-Brexit paperwork needed and also changing official advice.

British exports to the EU year on year dropped 38%, and its exports to the rest of the world were down 7.5%.  At the same time, Britain imported fewer goods.  Imports from the EU were down almost 16% and those from the rest of the world dropped more than 9%. Despite these challenges, the UK is definitely open for business, and continues to proactively work with other exporting nations even as friction in cross-border commerce increases.

Although business leaders in the UK anticipate continuing instability between the UK and the EU in the months ahead, this environment also creates increased opportunities for NZ businesses across sectors to seek opportunities and market share.

Where are we spending (UK Focus):
Overall consumer spending contracted by 13.8% in February as national lockdowns continue, but we are seeing some signs of recovery compared with January as essential spending increases. This has been driven by strong spend in supermarkets and record year on year spend growth at food & drink specialist stores. Overall there has been a 14% increase on retail spending in February vs January, driven by a 21% increase in grocery and general household spend seeing a 10% increase. Retailers with a considered online presence benefitted from a 43.3% increase in sales. 

Food & drink specialists, electronics, Home & DIY improvements are leading the charge as the nation gets ready for spring.  Digital content & subscriptions are still driving steady growth at 42.6%, while the hospitality, travel and leisure industries unsurprisingly continue to see negative growth.  As we all still remain at home, takeaway food delivery apps continue to benefit and online eating and drinking spend grew by 92.6%.  

We take delight in seeing those septuagenarians and above strutting the streets with a skip in their step and a smile in their eyes, as the vaccine roll out continues with great success.  There’s a real sense of optimism with longer days and the knowledge that more and more people each day are protecting themselves and their loved ones by taking the vaccine.

CONTRIBUTOR

Sara Fogarty

Regional Director, UK & Europe

Kea New Zealand

Kea member

Filed Under: Businesses going global, Global Kiwi, World changing Kiwi Tagged With: Business Growth, Europe, Insights, Regional, Sara Fogarty, UK

Locked down but open for business 

Being in lockdown doesn’t mean life stops. Sure the shops are shut & offices are closed but life goes on, commerce continues as consumers are still consuming and businesses still require services to operate. 

This means NZ businesses shouldn’t discount the opportunities that exist in the UK & Europe. It does mean however that the approach and mindset needs to be different and a need to accept that the higher level of fluidity will disrupt plans and hence greater flexibility is required with multiple contingency plans lined up which in themselves will probably need to be adapted or morph in to hybrids thereof. The thinking and planning won’t be wasteful, it’s just that you’ll probably find different elements will come in to play at different times.  

This insight is rooted in my own personal travel plans this year. Along with many cancellations there were many replans, eg, 2 trips to France become 1 longer trip to France & then became a longer trip to Italy. A trip to Italy was switched for a trip to Sweden that was planned for later in the year.   

Kiwis are typically resourceful and flexible so will continue to prosper. The will and the way. 

Don’t be freaked out by digital commerce – it’s just commerce done differently

It’s well documented that digital commerce has taken off. Hence to reach your customers, digital has become a necessary channel within which to be present. But don’t be afraid of it. The essential nature of business, the core challenges and what you do doesn’t change, its just that there has been a shift in how commerce is transacted and how you communicate.  

Essentially customers and consumers are still motivated in similar ways but their buying mechanisms and media consumption has changed. Your PC or mobile device is now your TV so your communication plans and creative execution will need to change to fit the media. 

As there always has been, there are expert service providers who can help you on this journey. 

Think value not volume

There’s no doubt that disposable income is becoming very tight as businesses fail and unemployment increases. At the other end of the scale there are people who are prospering and so the disposable income continuum is becoming stretched and more polarised. There is a melting middle ground and predominantly middle class societies will shrink.  

Whilst people are being more frugal and spendthrift there is evidence that they are looking for something more special than what they might have ordinarily bought, eg, where in the past they may have spent £6 on a bottle of wine and bought 2 bottles they might now spend £15 but only on 1 bottle. Or think Craft beer versus everyday bland lager. Consumption volume may be lower but value can be higher.  

Simplicity is your saviour

With all the uncertainty, now is definitely the time to keep your business simple. Make sure your processes are simple and clearly defined, and that you have a tight, core hard working range. Every product in your range needs to be a driver not a drainer. Under-performance at any point within the business is less able to be absorbed so eliminate it. 

Filed Under: Global Kiwi, World changing Kiwi Tagged With: Europe, Insights, John Alderman, Regional, UK

After a year that no one could have predicted, many of us were eagerly anticipating the dawn of 2021. The New Year kicked off with some unexpected obstacles here in the USA including a post-holiday spike in COVID cases that prompted shutdowns across major cities. New York went into almost-hibernation, with schools requiring students to Zoom in for classes and restaurants closing all indoor dining, leaving customers the options of sub-zero outdoor seating or takeout. California hit its highest peak in COVID cases and Los Angeles issued a blanket shelter-in-place order for the city. 

Civil unrest gripped the nation in early January. Operations in Washington DC ground to a halt and the subsequent storming of the US Capitol in Washington DC had the country on edge. Although this raised questions among the diplomatic community around the upcoming Presidential transition, Joseph R Biden was peacefully inaugurated as the 46th President of the United States on Wednesday 20th January. 

Many saw the inauguration as a fresh start. Biden’s first day in office saw many significant executive orders being issued on topics ranging from COVID-19 to the environment. Signals of easing immigration policy bode well for Kiwis looking to work abroad in NAM. We have already seen new faces in the NAM network thanks to intra-company transfers and we are thrilled to see the network grow. This not only strengthens ties to Aotearoa, but also provides the much-needed ‘boots on the ground’ to further the efforts of Kiwis supporting one another overseas. 

Additionally, remote work continues to offer both opportunities and challenges in the region. Our San Francisco Trade Commissioner, Ruth McCleod, summarises it perfectly: “The remote working environment has leveled the playing field. There is no longer an expectation for in-person meetings. Every organisation has turned its attention to ramping up its digital marketing and lead generation activities, creating greater noise in the marketplace, and making getting the attention of potential customers possibly harder than ever. Customers that want to cut through the need to be extremely targeted, based on an in-depth understanding of their ideal customer persona, and consider how their solution provides either a cost-saving or boosts revenue, two business drivers that are front and center in the US.”

This is sage advice for our NZ companies looking at 2021 through the lens of COVID-19 restrictions. The newfound working situation means that people are open to taking cyber meetings no matter where in the world you are dialing in from. Your target clients may be open to conversations that may not have been possible in pre-COVID times.

CONTRIBUTOR

Sara Fogarty

Regional Director, UK & Europe

Kea New Zealand

Kea member

Filed Under: Businesses going global, Global Kiwi, World changing Kiwi Tagged With: Business Growth, Industry insights, Market update, Politics, Remote working, United States

China signed the upgrading protocol of its Free Trade Agreement (FTA) with New Zealand (via video link) on Tuesday 26th January. The new commitments show a positive sign of the Sino-NZ partnership to combat the pandemic as well as to support multilateralism and free trade. The New Zealand Ambassador to China, Clare Fearnley stated, “both NZ and Chinese exporters will benefit from the upgraded trade rules through easier processes, reduced compliance costs, and expanded market access in some areas.”

Hainan also issued the industry catalogue for its Free Trade Port (effective starting from 1st Jan 2021), which focuses on tourism, modern services, and new & high-tech industries. This is a clear signal of China’s commitment for opening up the country further and facilitating free trade and investment.

The upgraded FTA gave us a head start to 2021, and we can certainly expect rapid growth in bilateral trade & investment between China and New Zealand this year. 

CONTRIBUTOR

Sara Fogarty

Regional Director, UK & Europe

Kea New Zealand

Kea member



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Filed Under: Businesses going global, Global Kiwi, World changing Kiwi Tagged With: Business Growth, China, Ciara Liu, Insights, Livestreaming, Regional

January 2021 hit hard. Although the grey days are getting longer and a flush of snow has brought some joy, we are all feeling the effects of Covid-19 groundhog days/weeks/months/quarters.  Stronger measures imposed by Governments around UK & Europe have seen retail and hospitality sectors closed (except for some takeaways and home deliveries). Schools remain closed to all but essential worker children, and parents are not only juggling their own virtual schedules, but those of their children.  Work days are longer, where we have no commuting time, this has been replaced with more ‘e-meetings’.  Parents are playing catch up on either side of the day with missed hours trying to navigate and fulfil their small people’s needs.

We now have an established habit of buying online and direct from producers.  We dearly miss the ability and option of browsing in stores and aisles, discovering new products, range extensions, and seasonal offerings.  Digital presence and cut through is paramount. 

57% of consumers now order at least some items direct from producers – a trend that will remain beyond Covid-19. “85 million parcels have been delivered direct to customers by manufacturers this year and that volume will grow almost 30% by 2023”  Lee Collinson, Head of Manufacturing, Transport & Logistics, Barclays

D2C will remain key for many and having a clear strategy to support this, difficult whilst being so many miles away for Kiwi businesses, but vital if you want to drive revenue streams from this region with so many retail and wholesale options limited.

Supermarkets continue to see steady growth. Specialist online retail is also increasing at around 34%, with food and drink retailers enjoying a boost. Unsurprisingly travel has been hit, but some early bounce back with confidence of the vaccine rollout and look to summer holidays/staycations.

Brexit has also brought about much confusion and frustration around the country, and also for our exporters as everyone tries to get to grip with what new requirements, labelling and logistics changes there have been.  Difficulty is emerging with movement of products to Europe from the UK and best ways to navigate this.  Time for our exporters to be even closer to their markets and partners and they’re understanding that things will take time to resolve.

It may be appropriate for business operations to be reassessed, explore new opportunities, evaluate where you operate from and how you go to market. Focus on your end customer and who they are, what their buying journey is and try to understand what they are facing in their day to day lives. The reality of the deal means that yes Brexit negotiations are officially at an end, but the UK & EU will now be engaged in negotiations of one kind or another for some years to come across many sectors.

Its not surprising that the sentiment is of frustration here and there is no clear end in sight. Dates are swirling around of a ‘hope’ to a return to school and some easing of restrictions on the 8th March in the UK. A dangerous date given its International Women’s Day, there could be the wrath of all mothers!

CONTRIBUTOR

Sara Fogarty

Regional Director, UK & Europe

Kea New Zealand

Kea member

Filed Under: Businesses going global, Global Kiwi, World changing Kiwi Tagged With: Business Growth, Europe, Insights, Regional, Sara Fogarty, UK

Tell us a bit about yourself. Who are you and where are you from?

I grew up on Auckland’s West Coast and have a deep love for the ocean. Both of my parents are creative entrepreneurs and artists, and they’re young. This means that in many ways I grew up alongside them, and I share their passion for innovation and creativity. 

My step father is a wordsmith and writes for a lot of New Zealand publications. This prompted my passion for writing and working with the media. I’m very lucky to have a strong creative network in New Zealand. Before I left at age 23, I’d worked as an actress starring in Shortland Street, a news presenter for Wellington’s RadioActive FM, a band manager for a hip hop artist signed to EMI, and a lead writer for an independent magazine called Fluro.

How and when did you become an expat?

After finishing my postgraduate degree in International Relations and Digital Media in Wellington, I was itching to get out and see the world. I had no ties to Europe and no idea where to go, so I literally picked a spot on the map. I chose Italy which seemed exotic and took a gap year spending time living in both Venice and Rome teaching English. I fell in love with European culture and so decided to make the move. I returned to Amsterdam as I wanted to work in English and launch my career in digital media. 

Did you always plan on living in the Netherlands?

The Netherlands is a world leader in social innovation and social entrepreneurship. In Amsterdam in particular, there is a huge emphasis on the value of creative culture and the arts, and this resonated with me deeply. It’s young, vibrant, creative, and I like the Dutch and their directness.

Tell us about your work with The Humblebrag. What’s it like running your own business?

As a foreigner with no ties to Europe, I had to work hard to stay in the Netherlands. I worked as a highly skilled migrant for six years before I could work on my own terms. This was great for me as I had to aim very high in terms of my career from the get-go. 

I worked on incredible global programmes across non-governmental organisations, multi-stakeholder initiatives and the creative industries. After seven years, I received my permanent residency and I was ready to build on my own vision. 

Starting The Humblebrag, a purpose-driven communications consultancy that champions thought leaders and change-makers, has been exhilarating. Yes, starting a business has been scary, but The Humblebrag has led me to work with people that inspire me on work that I believe in. 

What lessons have you learned along the way?

As an entrepreneur, I’ve learned that sometimes no matter how smart and savvy you are, you can’t fast-track experience. Building a business and having a skillset you want to sell are two very different things. Jumping between executor and entrepreneur has been a journey. In my first year, I grew too fast too soon, so I’ve taken some time to restructure my business to meet client demands. 

As an expat Kiwi, I’ve also learned that every time another New Zealander tells you a Kiwi is coming to town, take the chance to grab a coffee. Kiwis eager to move overseas usually have a great story to tell and I’ve made some amazing connections just because I was open and said yes.

What advice would you give to fellow Kiwis thinking about going into business overseas?

Don’t underestimate how forward-thinking and innovative New Zealand is. There are so many Kiwis both locally and globally that are raising the bar. We have an ingrained entrepreneurial and innovative spirit, and on a global stage that resonates.  

How has Kea helped you along the way?

I found out about Kea through other expats. I got involved after two years living in the Netherlands when I started to explore how to live abroad while fostering a greater connection with New Zealand. I’ve reached out to various contacts through Kea either out of personal interest, to engage with the community, or to attend events. 

It’s been great knowing Kea is there to support Kiwis achieve their dreams. You don’t have to leave New Zealand when you physically leave it. We have a unique history tied directly to Europe, so Kea is a great way to work on a global scale, but remain connected to home.

CONTRIBUTOR

Lucy von Sturmer

Founder

The Humblebrag

Kea member

Filed Under: Global Kiwi Tagged With: Amsterdam, Communications, Lucy Von Sturmer, Public Relations, The Humblebrag

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