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UK

Tell us a bit about your background. How did you end up in London?

I have spent a great deal of my working life in food and hospitality. Cooking and baking have always been part of my life and from a very young age I was in the kitchen getting involved. As with many people who work in the hospitality business I am passionate about feeding people great food and creating experiences and memories through food and drink. I owned my first food business in Wellington when I was 21 years old which was a delicatessen and catering company. We made everything in the store from pate to bread. I decided to sell that business to come over to the UK and arrived here in 1997. With a couple of friends from NZ  and chef Peter Gordon we created Gourmet Burger Kitchen which went pretty well and grew in to a large chain of restaurants. Later on I opened Kopapa in London with Peter & Michael McGrath. 

What is the story behind Crosstown Doughnuts?

Like most Kiwis I am big fan of a great quality coffee. I had wanted to do something with coffee when I was approached by a young Australian guy called JP Then. He was looking to do something different in the coffee space in London. I didn’t want our food to be the same as what everyone else was doing and so we settled on the idea we would do artisan doughnuts with our coffee. We now have 12 shops and sell them in Harrods, Whole Foods and deliver them fresh all over the UK everyday.  JP and I are huge fans of online ordering and we have created a software company called Slerp which is the platform base for our online business at Crosstown. 

Covid-19 saw many businesses, especially in hospitality, have to pivot their offerings. Can you talk a bit to what you and the team at Crosstown have done?

Crosstown has been extremely lucky that we have managed keep our business intact during the pandemic. London has been extremely badly hit. As the first lockdown approached we could see panic buying starting at supermarkets. Other people in the hospitality trade were also seeing their businesses disappear in front of their face. So I contacted the guy who supplied all our milk and a friend of mine who had a large bakery and created the Crosstown Collective. The demand  just exploded and for the next 3 months we delivered fruit & veg, milk bread and doughnuts. Our customers were incredible and our staff were even more amazing. We had the technology, the space and the logistics to serve hundreds of people across London on a daily basis. 

What were your motivations behind starting ‘Operation Doughnation’?

A couple of years ago I floated the idea to JP about this program to support emergency services. It came to mind after a terrorist event here in London. When the pandemic started the whole country could see the pressure that the NHS and emergency services were under. We could see from the way that our customers were buying that our doughnuts were giving them a break from this really bad situation our country was in. So as is so often the case, JP and our team was able to pull the technology together and get the logistics organised to get food parcels and doughnuts to these people in need. The UK are such a generous nation and we were able to create a channel to enable them to give these amazing NHS staff a moment away from the madness. 

On a personal level, as someone who is staying in the UK, what are you most hopeful for in 2021?

On a personal level I want to see my children get back to school! Home schooling is one of the hardest things we have ever done. Children have zero understanding of production efficiency. The main thing for us to do is to navigate the next 12 months and ensure that having got this far we don’t fall on the home straight. I have been very proud to keep our teams at Crosstown and Slerp all working and even growing which is testament to the great people we have working at both companies. As I look around the hospitality trade in London it has just been destroyed and so many people have lost great businesses through absolutely no fault of their own. We are some of the lucky ones. 

How has running a business changed for you over the past 12 months?

Crosstown is now a better business than it was. A crisis forces you to focus like never before. 50% of our business is now online. We have added two new lines in cookies and ice cream at Crosstown. Both are going great. We also now offer National Delivery 5 days a week and that has opened up huge opportunities to us.  At Slerp we completed a funding round and have now laid the ground for that business to keep growing in to 2021 and beyond. 

What’s next for Crosstown?

Crosstown will continue to innovate with new products which is really exciting. We have partnered with a couple of large corporations that approached us to develop new lines with them which is exciting. And it is highly likely that Crosstown will open its first overseas territory in late 2021 or early 2022. So some exciting things happening. 

CONTRIBUTOR

Adam Wills

Co-founder

Crosstown Doughnuts

World Class New Zealander

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Filed Under: Businesses going global, COVID-19 recovery, Global Kiwi Tagged With: Covid-19, Crosstown Doughnuts, hospitality, UK

Sara Fogarty – Kea New Zealand Regional Director UK & Europe

If a year ago you had told me that we wouldn’t have been on a plane, tube, bus or been outside of our house for longer than a couple of hours at best in 10 months, I wouldn’t have believed you.   If you had said that our 5 year old would be navigating Zoom like a Silicon Valley tech wizard, as he attended ‘Zoom School’ from 8.30-3.30pm, I wouldn’t have believed you.  We have had one dinner out at a dear friends restaurant since March 9th.  We have virtually shared birthdays, weddings, and special occasions with friends and family in the UK as well as at home.  We are fortunate to have employment, both having started new jobs in 2020 – this has all been virtual, from the recruitment to appointment and now the crucial time of  building relationships with our colleagues, key stakeholders and customers: our 2020/2021 reality.  The issues we face seem trivial, compared with what so many are facing.  We take it one day at a time, one week at a time.  As 2020 finished with more last minute changes and trying to navigate what we could and couldn’t do, who we could and couldn’t spend the festive holidays with, we re-adjusted to new lockdown tiers.  This time it came with added uncertainty of how long this next one would last for, alongside the fear of the numbers we receive each day and the devastating news that goes with this. 

Our son is adaptable, having grown up chatting and sharing with grandparents and family in New Zealand on Zoom. He is confident at school, putting his hand up and sharing his stories or answers to his amazing teachers questions.  But others are not, via the visibility of Zoom and being a part of the millions of parents home-schooling their children, we get an insight into the kids and teachers in class, their personalities and their worries.  We find it fascinating to see how they are being taught, and are full of admiration (growing each week) to the teaching staff for their caring nature and going beyond to keep the kids feeling safe.  Who would want that role with potentially 40 parents watching/listening in as they also try and work from home while making sure pens, paper, water, food, mute buttons are navigated.  We are all sharing this and at present we don’t really have an end date in sight.  

We have baked @whats_for_smoko forgotten fruit muffins each week, had zoom dinner dates and drinks with friends, discovered the joy of Nano-girls podcasts and Les Mills ‘Born to Move’, but ultimately spent time all together, the three of us. We view it as bonus time, prior to Covid-19 we were rushing around, flying here and there missing each other, but now we have the time to be together, enjoying that extra game of Ludo. 

Although we can’t jump on a plane home when we want, the need to connect with what is happening at home has never been greater.  We are extremely proud of what New Zealand has achieved and what home continues to do, but there are frustrations at the negative sentiment of those who have remained offshore, perhaps amplified by ‘UK Variant’ headlines in some New Zealand press.  Vaccine rollouts bring a ray of hope. This will take time, so to the opening of the markets, face to face events, and a return to life as we knew it here, all will be slower than we wish for.  We are very conscious of how fortunate we are. We are healthy, happy and safe. Our greatest purchase in the past year was a chest freezer, we know the joys that London, UK & Europe offer after almost a decade here.  It really will return, the spring bulbs are starting to push their way through the ground, the days are getting longer and even in the first flush of snow today, brings joy, but we just have to wait it out.   There will be more weeks of reassuring our son that one day he really will be able to play with friends in the park again, he will have sleepovers and be able to give his best buddy a hug, but just not now…12 months ago I wouldn’t have believed you.

Alex Reedijk – General Director, Scottish Opera 

As photos showing off idyllic summer life in New Zealand start to pour into my social media feeds, it’s hard not to reflect on the contrast between life in my birth place and our current life here in Scotland.

It is possible to argue that prior to the arrival of Covid-19, the socio-economic and, to a lesser extent, the political divide was loosely similar in both countries. However, 10 months on, the gulf couldn’t be greater. One of the differences I see is that New Zealand has shown both political courage and genuine commitment in taking a strict approach, whereas in the UK this has been a flip-flop path of political least resistance leading to the terrible toll that has been inflicted on the population.

Credit: James Glossop

The world of the performing arts here in the UK is having its own special version of ‘a long Covid’ as a consequence of the necessary social distancing guidelines. What helps us through the long winter days and reminds me there will be a new normal, is the evidence from our recent outdoor La bohème of the tremendous resilience and ingenuity shown by our artists and a deep desire from our audiences to come to live performances as soon as it is safe.

Julia Maile, London. @merrygoround_uk

We’re now in our third lockdown and it feels really grim. We’re required to stay at home, again. Schools are closed so we’re juggling homeschooling our daughter with work. Our favourite pubs, restaurants and shops are closed and we’re not allowed to meet our mates. We’re not supposed to leave our local area, let alone travel overseas.

Yet despite all these restrictions, the statistics continue to get worse by the day. I’m really fortunate that my little family is healthy and our jobs haven’t been impacted. But it’s heartbreaking to see the toll it’s all having on others within the community. The UK daily death toll is one of the worst in the world, families are grieving, businesses are closing and people are really struggling with mental health, especially young people.

The vaccine does give us some hope that the worst of it will soon be over. There’s talk of a ‘Roaring Twenties’ when we emerge from it all but I’m just as excited about the prospect of a normal day out. Meeting up with a group of friends, hugging, having a glass of wine in a pub, visiting a museum. Everyday things that I used to take for granted now feel like the biggest luxury. I promise I won’t even complain about going to the gym. I can’t wait.

Genna Elvin, Chief Tada Officer, Tadaweb, Belgium

As a Kiwi living in Belgium and running a company in Luxembourg since 2011, Covid-19 has definitely made things… well, interesting. In our company, since day one, I have worked hard to integrate the Kiwi mentality of “work hard, play harder” which has meant our culture has always revolved around the notion of “being together…” in our office. 

So when the Government insisted on working from home, it created a bit of a shock to the system, both for our company and for me personally. However, if there is one thing I have learnt more than ever over the past months, it is our incredible ability to adapt to change. 

Within days we were at home, but each of us were very dedicated to ensuring our culture, work ethic and comradery remained strong. As a team, our company has adapted, and we are just as strong as ever. We are now leveraging this opportunity to make communication between our global offices stronger and we will never again take for granted the power of being together and having fun. 

Melanie Brown – Specialist Cellars & The Laundry, London based.

We opened the doors of a 120 cover restaurant, The Laundry in Brixton, November 2019. A lifelong dream had now become reality. Having had the support and guidance of an incredible group of investors we fell into our rhythm as we prepared for the summer months, early 2020. 

As Covid-19 unravelled, I never anticipated the brutality this virus would carry, crippling our industry with force. Sadly hospitality has been given little support, the independents left to fight their corners whilst spending 12 months in survival mode. The government has contributed minuscule amounts to assist with our survival, but it is never enough – overheads continue and the revenue has stopped. The furlough scheme helped to protect our employees, but its narrow minded rules meant we couldn’t utilise the skill set of our employees willing to build and grow our business. 

Strangely any other businesses could employ our employees on furlough, but we couldn’t – absurd. We pivoted more times than I care to remember, from groceries to takeaway food, but as we launched into Lockdown 3.0, enough was enough. The brutality had affected not just our bank balance, but equally the livelihoods of our entire team. How was I meant to lead a team and motivate a team when I was broken too? 

Since we opened in November 2019 our doors have been closed more than they have been open, as a small and brand new hospitality group in London, this breaks our souls.  The last 4 weeks we’ve remained closed, no pivoting, no takeaways, no life, we’re letting our little restaurant sleep whilst we take hold and control of our business. There has to be a silver lining I say – and if the last 4 weeks have taught me anything, there are plentiful silver linings… 

How many restaurateurs have the luxury to stop, asses and reset before re-opening their doors? Yea, well I do – and we’re not resting on our laurels. We’ll be back much stronger and more committed to London hospitality than ever before, our fighting Kiwi spirit will make sure of that.

Monica Tong, Artist, Momo Production

I am a Kiwi Asian living in London, an ex-banker who has become a ceramic artist running a studio called Momo Production. During the lockdown in the past year we had very limited access to our studio, however I was fortunate enough to participate in three exhibitions in Shanghai, Auckland and London. However in tier 5 what we are currently under in the UK, everything is closed. The way I’ve learned to cope with it is to share my art journey on zoom with various community groups, including Clay for Dementia, Online Life Drawing and online teaching to people aged between 10-90. I believe lockdown enables us to learn skills and share skills globally and by releasing our creative mind, it improves our daily mental wellbeing and see the world from a different angle.

Would you like to add your experiences of living through lockdown? Email us at [email protected] – we’d love to hear from you


HOW KEA CAN HELP

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Join the Kea community, and stay connected to New Zealand, its people and businesses wherever you are in the world.

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Post job opportunities and attract internationally experienced Kiwi talent.

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Filed Under: COVID-19 recovery, Global Kiwi Tagged With: Community, Europe, lockdown, london, stories, UK

December sees the UK coming out of Lockdown and into a revised 3 Tier system, although perhaps not a lot of change in day-to-day life. As well as navigating the ever-changing world with Brexit negotiations.  There is a return to some high street shopping and hospitality, venues who have been able to adapt to open with winter friendly outdoor seating are seeing steady traffic but are still challenged by working within new strict limits of serving alcohol with a substantial meal (although a scotch egg counts!) and mixed household limits. 

UK Shoppers have continued to dial up their online purchasing and we have seen Christmas shopping starting early and may be longer. Key categories are in steady growth, tracking at 12.4%+ vs. last year, this is a trend that will look to continue as online becomes more of the day to day purchasing shopping habit. 

Within the grocery sector, consumers shopping choices have seen massive increase in those wanting to cook at home, winter has seen an emergence of posh coffee at home as well as slow cooked meals and winter barbecues.  The entire supermarket industry is up 13.2% which is an opportunity for NZ businesses with strong relationships to see continued increase in demand. 

Private Label offering and share is declining to 33.9% in the last quarter from its 52 w/e figure of 34.2 as consumers resonate more with brands.  This is potentially good news as people trust brand New Zealand and may also trade up and treat themselves in this super premium sector over the festive season. 

Positive vaccine developments and the first vaccinations given on 8th December, have helped to drive FTSE 100 growth, however the government is forecasting that unemployment will be back to levels seen in the last recession in 2009.  Closures of high street retailers like Topshop and Debenhams are adding to this. 

As the snow threatens to make an appearance, yearning for a bit of joy from home has never felt so needed, especially at this time of year.  With the difficulties of limited opportunity to connect ‘in real life’ with home, sharing the amazing initiatives like Whānau – Voices of Aotearoa far from home at the Royal Albert Hall gives a well needed warm boost.

CONTRIBUTOR

Sara Fogarty

Regional Director, UK & Europe

Kea New Zealand

Kea member

Filed Under: Businesses going global, Global Kiwi, World changing Kiwi Tagged With: Business Growth, Europe, Insights, Regional, Sara Fogarty, UK

Volcano Coffee Works

Kiwi founded, UK operated Volcano Coffee Works is among the many great coffee roasteries in the UK which has helped forge the coffee revolution here, for which many expat Kiwis are incredibly grateful. Trading through and beyond the economic impact of Covid-19 has many business owners and leaders working to navigate the myriad of information being shared by the government and professional service providers. Volcano Coffee Works Head of Finance, Stewart Morrin has had the unenviable task of deciphering the middle ground between government support, business conditions and financial stability.

Here they share with fellow food and beverage providers the options and considerations available to them during this time of economic disruption.

Cardrona Distillery

Cardrona Distillery made the news for their recent pivot to producing top quality hand sanitiser for their local community, following their having to stop commercial production of its whisky because of the Covid-19 outbreak. Deciding to give away the pure spirit from its gin and vodka stills for use as hand sanitiser. Founder Desiree Whitaker said “We are only a small distillery, it is not something we are set up to do [commercially], but we wanted to be able to do our bit for the community,”.

As another fantastic New Zealand business taking its products to the world, Cardrona encourage people to send a Kiwi made gift to a loved one or if you’d like to learn to upskill by learning the art of cocktail making at home, please consider buying your favourite spirits and upskilling through the recipes on their website. For the New Zealand shop, click here. For the UK shop, click here. 

Crosstown Doughnuts

You would struggle to find many Kiwis in London who haven’t heard of Crosstown. For the past 5 years they have brought to us the latest sensation of sourdough doughnuts. Like so many businesses, Crosstown has been massively affected by Covid 19. Recognising that they could not survive trying to do business as they previously have. But knowing that people still need to be fed, and looking at the capacities they had across logistics, people, product and technology – Crosstown Doughnuts banded together with Millers Bespoke Bakery & The Estate Dairy to create a Collective.

Between these companies they employ hundreds of people in offices, retail shops, logistics and in milk, food & bakery production. They needed to keep as many of these people working as possible. Together they bring you The Crosstown Collective. Using their industry contacts, they have sourced great local fruit & vegetables, coffee and even granola. A UK business with some Kiwi ingenuity thrown in for good measure. You can purchase a food box here.

Other Kiwi businesses in the UK which you can support:

  • Caravan Coffee Roasters. Caravan have announced their opening dates, check their website for details! In the meantime enjoy their artisan specialty coffee delivered straight to your door. The finest beans from around the world, selected and roasted in London. 
  • Clapton Craft. Clapton Craft are a craft beer and growler retailer with stores in Clapton, Kentish Town, Walthamstow, Finsbury Park and Forest Hill. Check out their online store for their full offering! 
  • Hops Burns and Black. Craft beer, hot sauce and records – finally all together. Check out their online store until the Peckham/East Dulwich and Deptford stores reopen.
  • Karma Cola. Good looking, great tasting, do gooding drinks. Good for our planet, our growers, and as good for you as fizzy drinks can be. #DrinkNoEvil. Get yours from Amazon, Ocado and Waitrose online.
  • Koru Kids. Kiwi founded, London based childcare service which specialises in after school nannies and helping families to find nanny shares, and offering Covid-19 Short-Term cover. Trying to work, homeschool and keep your kids calm and happy in this scary time? We can help. We have vetted, trained, energetic nannies in all of London’s neighbourhoods ready to help you with your short-term childcare.
  • Mere Restaurant. This South-Pacific French restaurant has announced it’s opening dates. Check out their website for details!
  • Ozone Coffee Roasters. Roasters of specialty coffee for flavor in the cup at home or in cafes, restaurants, offices and businesses. We are still shipping as usual to your lock-down location – home, working from home and business location.
  • Parkway Taxis. This Kiwi-owned and operated taxi business is available in Devon. If you’re getting off a train at Tiverton Parkway from London Paddington or Reading, look them up.
  • Pics Peanut Butter. Fresh roasted peanuts, lovingly squished in sunny Nelson, New Zealand. Get yours from Amazon and Tesco.
  • Provenance Village Butchers. Provenance is a modern interpretation of a traditional village butcher. They offer a next day delivery service to W1, W2, W8, W9, W10, SW1, SW3, SW5, SW7, SW10, NW6, NW8 and NW10.
  • Sacred Coffee.  We have been enjoying their gourmet coffee and tea for years… and their lolly cake. Gourmet coffee, tea and L&P available straight to your door.
  • SANZA.  Your one stop food shop that bring Australian, New Zealand, South African foods to ex-pats across London and the UK. When you may be feeling far from home, SANZA brings the taste of home to your front door.
  • Sarah Angel Photography.  Sarah Angel is a Surray-based photographer specialising in family photography. With safety measures in place, Sarah’s practice is open for business!
  • Secret Goldmine.  Secret Goldmine produces mouthwatering pies. A Kiwi delicacy which they are now delivering too!
  • Specialist Cellars. Wines of the new world. Melanie Brown has been bringing the best of New Zealand wines to the UK for many years. Jump on line and fill up the cellar.
  • The Laundry. This Brixton based bistro has recently announced its reopening dates. Check out their website for more details!
  • The New Zealand Beer Collective. At the NZ Beer Collective we have scaled back, are following all distancing guidelines and locking things down, but we really don’t know what else to do but keep selling beer. We have put in place a way to buy the beer directly from us, delivered safely anywhere in the UK, at some lockdown pricing. Contact Todd for the latest at [email protected].
  • Tried and True Cafe offer award winning innovative breakfasts, light lunches and serious espresso. Rob and the team look forward to welcoming you to this gem in Putney.
  • Yeastie Boys. New Zealand beer brewed here! Yeastie Boys have been brewing up a storm for the past 5 years in the UK. They want to keep their beer arriving to Kiwi fridges around the nation. Shop now on their new online store, and get a tasty 10% discount with your code of K1W1.

This list isn’t exhaustive and focuses on those who we know are trading through Covid-19 current restrictions. This list will be expanded on in the coming weeks. If you are a New Zealander in Business in the UK and would like to be listed here please contact [email protected]

Filed Under: Businesses going global, COVID-19 recovery, Global Kiwi Tagged With: businesses, Covid-19, information, resources, UK

Kea was pleased to host Paul Hardy – UK Head of Government Relations for DLA Piper,  Lord Barwell – former Chief of Staff of Theresa May, and Nick Swallow, NZTE Trade Commissioner UK & Ireland at our recent webinar.  We covered topics including:

  • What outstanding changes are due to come into force, and what exporters need to know now
  • Key implications of the Free Trade Agreement (FTA) and the Trade and Cooperation Agreement (TCA)
  • How to navigate the updated requirements when shipping into Europe from the UK

Find out how Kea Connect can help you explore new markets here.

Watch the full webinar recording below.

HOW KEA CAN HELP

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Filed Under: Businesses going global Tagged With: Brexit, Europe, Export, Market update, UK, United Kingdom

Spring is here bringing spectacular daffodils and a loosening of covid-related restrictions. Schools are back and small gatherings are allowed outside now but realistically it will be June before we are allowed to socialise in groups inside, ironically just as the sun comes out!

The impact of Brexit for business is reflected this month in a continued drop in shipments between the UK and the EU.  Business leaders attribute this trend to a number of factors: British businesses stockpiling inventory before the UK left the EU, the difficulty in navigating the post-Brexit paperwork needed and also changing official advice.

British exports to the EU year on year dropped 38%, and its exports to the rest of the world were down 7.5%.  At the same time, Britain imported fewer goods.  Imports from the EU were down almost 16% and those from the rest of the world dropped more than 9%. Despite these challenges, the UK is definitely open for business, and continues to proactively work with other exporting nations even as friction in cross-border commerce increases.

Although business leaders in the UK anticipate continuing instability between the UK and the EU in the months ahead, this environment also creates increased opportunities for NZ businesses across sectors to seek opportunities and market share.

Where are we spending (UK Focus):
Overall consumer spending contracted by 13.8% in February as national lockdowns continue, but we are seeing some signs of recovery compared with January as essential spending increases. This has been driven by strong spend in supermarkets and record year on year spend growth at food & drink specialist stores. Overall there has been a 14% increase on retail spending in February vs January, driven by a 21% increase in grocery and general household spend seeing a 10% increase. Retailers with a considered online presence benefitted from a 43.3% increase in sales. 

Food & drink specialists, electronics, Home & DIY improvements are leading the charge as the nation gets ready for spring.  Digital content & subscriptions are still driving steady growth at 42.6%, while the hospitality, travel and leisure industries unsurprisingly continue to see negative growth.  As we all still remain at home, takeaway food delivery apps continue to benefit and online eating and drinking spend grew by 92.6%.  

We take delight in seeing those septuagenarians and above strutting the streets with a skip in their step and a smile in their eyes, as the vaccine roll out continues with great success.  There’s a real sense of optimism with longer days and the knowledge that more and more people each day are protecting themselves and their loved ones by taking the vaccine.

CONTRIBUTOR

Sara Fogarty

Regional Director, UK & Europe

Kea New Zealand

Kea member

Filed Under: Businesses going global, Global Kiwi, World changing Kiwi Tagged With: Business Growth, Europe, Insights, Regional, Sara Fogarty, UK

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