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Businesses growing at home

What is APEC?

APEC (Asia Pacific Economic Cooperation) brings member economies together once per year to tackle challenges, and help each other prosper. Hosting is a once-in-20-year opportunity for New Zealand and there is no other event on the calendar with such potential to shape our region’s future. In New Zealand, MFAT is the lead Government agency, find out more about their plans here.

APEC describes itself as a space to connect and strengthen relationships and it has grown to become a dynamic engine of economic growth and one of the most important regional forums in the Asia-Pacific. Its 21 member economies are home to about 2.9 billion people and represent approximately 60% of world GDP and 48% of world trade in 2018. 

As a result of APEC’s work, growth has soared throughout the region, with real GDP increasing from US$19 trillion in 1989 to US$46.9 trillion in 2018. Meanwhile, residents of the Asia-Pacific saw their per capita income rise by 74 percent.

APEC ensures that goods, services, investment and people move easily across borders. APEC’s 21 members facilitate this trade through faster customs procedures at borders; more favourable business climates behind the border; and aligning regulations and standards across the region. APEC implements a wide variety of initiatives to help integrate the region’s economies and promote trade while addressing sustainability and social equity.

APEC 2021 will be one of the largest ongoing events held internationally of 2021 and is the first ever virtual APEC. It will involve hundreds of meetings over multiple time zones from December 2020 to November 2021, organised around three themes:

  1. Economic and trade policies that strengthen recovery, with a focus on the right macroeconomic, microeconomic and trade policy choices;
  2. Increasing inclusion and sustainability for recovery by building a better society for all people and generating a green recovery; and
  3. Pursuing innovation and a digitally enabled recovery by accelerating the APEC region’s work in these areas.

Topics include food security, women and the economy, small/medium business growth, market access, consumer protection, sustainable development and innovation. 

There are other moving parts to APEC:  The ABAC

The APEC Business Advisory Council (ABAC) is an independent group of business leaders that advises APEC leaders on priority issues for business in the region.

ABAC’s primary function is to provide advice to APEC leaders each year on the implementation of APEC’s work programme from a business perspective. It is made up of three private sector representatives from each APEC member economy. Kea is proud to share that two of New Zealand’s representatives are Kea Board member Anna Curzon, and previous Kea World Class Award Winner Rachel Taulelei.

Advice is given through a range of avenues including to APEC Senior Officials and directly to APEC Economy Leaders at the annual Dialogue with APEC Leaders.

There are other moving parts to APEC:  CEO Summit

The APEC CEO Summit is one of the Asia Pacific’s premier business forums, attracting influential CEOs from some of the largest companies in the region

The summit will address the biggest challenges and opportunities of our time, providing a forum to develop solutions for the region’s future.

The virtual APEC CEO Summit will showcase New Zealand as a place of business inclusion, digital creativity and sophistication.

Chair of CEO Summit 2021 is Kea community member Barbara Chapman CNZM.

For more information on APEC:

  • APEC 2021 site
  • MFAT’s page on APEC

And follow: Twitter @APEC2021NZ Facebook @APEC2021NewZealand



HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

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Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

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Filed Under: Businesses going global, Businesses growing at home, World changing Kiwi Tagged With: ABAC, APEC, Trade

I received a bit of a surprise recently when someone said that they were not happy to discover how much it would cost them to borrow money to buy a house in New Zealand. Considering that our mortgage rates are at record lows it seems unusual that someone would consider rates to be a problem.

But then it was pointed out that they were comparing our rates with those in the United Kingdom. The NZ two-year fixed mortgage rate ranges from 2.29% to 2.49% but in the UK it sits roughly 1.2% to 1.4%. So, the NZ rate is about 1% more.

This difference will of course generate quite a different ratio of interest expense to income than in the UK, especially as banks do not work out the ability of a borrower to service a mortgage using the rate they actually borrow at.

Instead, they typically use a rate closer to 5 – 6%. Why? Because no-one has demonstrated any acceptable ability to accurately forecast interest rates anywhere around the world since 2007 and there is not much to suggest that prediction accuracy will improve. 

We are still facing a global pandemic, governments and central banks are taking emergency economic measures. And we are seeing shifts in household behaviour which are surprisingly strong and which may or may not continue, and if they don’t (e.g. buying spas and pushbikes) we don’t know by how much the pullback from boom spending will be for different items.

Therefore, although central banks are at pains to stress that they intend keeping their overnight interest rates at current low levels for the next 2-3 years, it is not hard to imagine circumstances conspiring to force them to move rates up sooner than that.

History tells us that printing money can easily generate inflation if people choose to borrow and spend the extra funds sloshing around in the banking system. In New Zealand for instance the money printing since March last year has resulted in banks having almost $55bn on overnight deposit with the Reserve Bank whereas before the pandemic deposits had averaged just $13bn per night. 

If banks choose to lend the money and people choose to borrow it, then a surge in economic activity and inflation could easily ensue. But this did not happen in the United States or other countries which engaged in money printing during and the following the 2008-09 global financial crisis, so it seems hard to imagine it happening this time around.

And that is where the considerable uncertainty lies. Our economic models failed to predict the GFC or what would happen after, and no miracle has just occurred to improve modelling accuracy.

Therefore, when it comes to lending, for banks nowadays it is all about having big buffers in case unpredicted things happen.

At this stage, there is in fact nothing strong to suggest that inflation will surge and interest rates rise firmly. Nonetheless, there is an element of danger here for people shifting back to NZ and taking out a mortgage, or arranging a mortgage and property purchase before returning.

Your big risk is that you gasp at the level of NZ mortgage rates compared with UK rates, and decide you will fix one-year solely because that is the lowest rate available and your subconscious mind is telling you you’ll feel better if you get a rate as close as possible to what you could get in the UK.

Most Kiwis already here are following the same route and just fixing one year – because that rate is the lowest. But medium to long-term wholesale borrowing costs are rising, assisted recently by anticipation of a large fiscal stimulus in the United States and accelerating growth once vaccination gets close to producing herd immunity. 

The period since 2009 has been one of continuing, persistent, downside surprises to inflation and interest rates. But eventually, these surprises will turn, and as they slowly do, as is happening now, medium to long-term mortgage rates will start rising well before a central bank even talks about one day raising its overnight cash rate.

All this adds up to is this. Be careful about fixing 100% of your mortgage for just one year with a plan to stay rolling for one year terms from here on out. New Zealand has a history of interest rate volatility and community thick skins when it comes to interest rates eventually rising. That is, we tend to ignore rising rates and keep buying things, thus causing our central bank to keep pushing rates higher and higher.

Can we reasonably predict when this might happen? Not at all. No chance. But it has happened before, it might again, and perhaps recognising that means it would be a good idea to have some portion of one’s mortgage fixed at a record low 2.99% five year rate as a partial hedge against goodness knows what the next half a decade may bring for us. 

If you want much more information on the NZ economy you can sign up for my free Tony’s View weekly at www.tonyalexander.nz

CONTRIBUTOR

Tony Alexander

Economics Speaker

Kea member


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Filed Under: Businesses growing at home Tagged With: banking, Economics, economy, finance, Housing, Mortgage

Tell us about Touchpoint Group and the Ipiphany platform

Touchpoint Group is a customer experience technology company that offers data-driven solutions for customer-centric organisations. Our feedback collection and automation tools are complemented by Ipiphany, an analytics tool that uses AI to read large volumes of open text – like app store reviews or survey comments – to give businesses enough context and understanding that they can make improvements that matter. We developed Ipiphany to provide a solution for businesses that have “feedback overload” – they get high volumes of feedback from customers, but don’t have the resources to read through it all, much less be able to prioritise it and understand how they can make the biggest difference for their customers.

What were the key decisions Touchpoint Group needed to make to expand internationally?

During our initial expansion, Frank, Founder and CEO focused on making connections with key contacts in-market, and was able to do so using the Kea Connect network. Once these relationships were underway, we had a better understanding of what aspects of Touchpoint Group – and Ipiphany – could be offered for the biggest impact in these markets.

As a result, we developed a benchmarking service for mobile banking apps, and have just rolled out an eCommerce customer journey analysis service. Both of these services use Ipiphany to provide data-driven solutions for businesses who want to harness the power of customer feedback to make improvements that truly matter for their customers.

Tell us about your experience with Kea Connect since first engaging us in 2018

In 2018, Frank approached Kea Connect for advice about expanding overseas, and specifically sought introductions to Kiwis working in the financial services sector. Kea Connect set up 15 meetings for Frank in London, who spent six days talking to Kiwis who were established in senior roles at banks such as HSBC, RBS and Standard Chartered Bank. His conversation with the Digital Product and Experience Director at Barclays, stood out. Frank says that chat convinced him to take Touchpoint Group to the UK. The need for the service in the Asia Pacific region was clearly apparent in the UK as well. 

“The connection that Kea Connect delivered was exactly the right person. He gave me confidence that we could succeed in London with our product.” As a direct result of the connection, Touchpoint Group expanded into the UK.

Kea Connect then played an instrumental role in helping Touchpoint Group break into Australia by introducing Frank to World Class New Zealander David Thodey. Within just a few days, David had introduced Frank to the right people in the telecommunications industry. “I was very impressed with the speed.”

Talking to David led to numerous business opportunities for Touchpoint Group. “We’ve ended up with an agreed action plan with four potential consulting partners and one significant opportunity in the banking sector.” Based on his experience, Frank believes Kea Connect can play an important role for expanding Kiwi SMEs. It can show business owners that they have what it takes to make it offshore. “The main value of Kea Connect is that it can help SMEs to build confidence about expanding overseas.” 

While the concept of entering a new market can be scary, Frank has found that the Kea community enjoy giving back to fellow Kiwis. “Kiwis are often quite happy to spend 30 minutes of their time having a coffee.” He says that companies thinking about trying out Kea Connect “should just do it.” 

How has Touchpoint Group grown since 2018?

As a result of Frank’s introduction to a Digital Experience Director at Barclays, Touchpoint was able to complete a successful PoC (Proof of Concept) with Barclays. Due to instability following COVID-19 this year, Barclays plans to sign on in 2021, but in the meantime it was this PoC which allowed us to develop the mobile app benchmarking service which has now been sold in Australia, to Westpac bank, and in Canada to TD Bank.

For businesses that are considering whether they are ready to expand, what would be your number one consideration or piece of advice to share?

“Do your research in-market. You don’t have to be physically in the market – especially now, but do your research and understand what the market needs”, says Frank.

Your growth focus is currently AU and UK – can you elaborate more on key opportunities you see in these markets, and the key steps you foresee being crucial to success in these markets?

Our key steps forward are very much a result of the foundational work we’ve done to identify the needs in respective markets. We’ve since expanded to include an eCommerce analysis and reporting service which puts the power of Ipiphany’s AI analytics engine in the hands of businesses wishing to improve return and retention on their eCommerce platforms. This service came about as a result of the COVID-19 pandemic, as we’ve all witnessed a huge shift to online shopping across all facets of the retail space. 

The Touchpoint Group eCommerce Analysis and Reporting service is designed to help eCommerce businesses improve retention, reduce operational costs, and prioritise improvements that will yield the biggest RoI as they adjust to the exponential growth they’ve seen throughout the pandemic. We use our AI customer analytics tool, Ipiphany, to conduct a comprehensive analysis of customer feedback which helps businesses understand their performance against their competitors, identify the cause of changing metrics, and most importantly, provide enough granular detail for a business to identify data-driven solutions and measure the effectiveness of changes made.

You can read more about the service here. To see it in action, we analysed publicly available data from Walmart during the period of the first US lockdown and compared it to eight other market leaders worldwide. Using Ipiphany, we were able to identify a major problem with Walmart’s eCommerce platform that was leading to lost sales at an alarming rate – you can read more about it here.

To learn more about Ipiphany, and how AI customer analytics can drive data-driven results for your business, read an overview or contact Touchpoint Group.

CONTRIBUTOR

Kat Waters

Digital Marketing Manager

Touchpoint Group

Kea member



HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses growing at home, Kea Connect success stories Tagged With: Touchpoint Group

Semipermanent was held recently in Auckland, bringing together people from a number of creative fields and backgrounds. What do you think the key benefits are of bringing together people from multiple disciplines?

Most creatives live and work in silo’s, so popping your head out every now and then and being exposed to other creative minds, especially form other disciplines is soul food.  Semipermanent had a fantastic team and partners that ran a well-oiled stress-free event…it was an absolute pleasure from a speaker perspective. 

I am always fascinated by people who are able to harness what I describe as original thought, creativity that has been developed by the individual’s line of experience and ability to process that experience into creative outcomes.  It takes bravery at first to acknowledge and trust in one’s creative intuition, but once you’re in your sweet spot and confident the creativity is endless…

Sitting in the Kiri Te Kanawa theatre I kinda found myself thinking about the bravery and self-belief she would have had to have harnessed to live out her journey, it made me look around the theatre and appreciate that any one of the people in that space had the potential of reaching the top of their game in their given fields.  There’s power in the sharing and collaboration of creativity and by hearing others stories it inspires or teaches us all a little something…

When you spoke recently at Semipermanent you talked about the importance of surrounding yourself with a supportive tribe, what impact has this had on your success?

My chosen tribe is the reason I walk this planet with 100% confidence in who I am, where I’ve come from and where I’m going.  No matter what goes down, I have humans that would bury bodies for me hahahahhaha! 

I do an exercise every now and then, I call it my happy metre.  I make a list of all the people that truly make me feel happy and energised, then a list of the people who make me feel drained or leave that yuck feeling in my tummy, followed by a list of who I spend most of my time with… it’s a very efficient pathway to the truth about your current relationships and what you should be aware of from an energy and health context. Your chosen tribe can be filled with all kinds of people, every friendship or relationship is different, however I feel it’s important that the majority of your chosen tribe want to see you living a happy and fulfilled life, they will be there to tautoko (support) you on the good days and especially on the bad days, you belly laugh with them, there is zero judgement and they are loyal, always!

From a creative perspective there is a lovely feeling of tau (settled, content) that you have when you are able to let go of fear and dream big, the offset of dreaming big of course is the fall if it all fails.  My chosen tribe gives me a sense of confidence when dreaming big, as I know the real things, the real people, the things that truly matter will always be there whether the dream comes off or if it fails.

Last time we spoke was pre-COVID-19, how has this changed landscape affected your work and the fashion industry as a whole?

2020 has been a year right! There has been the heart wrenching stories of loss and the inability to say good-bye, the feeling of displacement, isolation and negative effects on mental health and I’m quite sure we will all be dealing with the post traumatic effects for some time to come.  However, for our little whanau I think the kids were hit most, and home schooling is definitely not one of my superpowers. But were looking forward to resetting over summer and hitting 2021 with focus and aroha. 

As for the fashion industry I think it’s had a profoundly positive impact, consumers were starved of access, then asked to think more consciously about the way they purchase whether that be local or from more sustainable and transparent providers. Designers and businesses within the industry can no longer process without thinking about their impact on the world, and this in itself is an absolute win for everyone! It is irrelevant if brands are incentivised by survival instinct or are consciously moving toward better practice, the outcome is a more sustainable look at people and planet.

It has felt like a breath of fresh air for us as a company.  The philosophy and values that we’ve always upheld are now being championed, a look towards indigenous practices for overall hauora (wellbeing) in the way we function as humans and as businessmen and women is being acknowledged and valued as an intelligent way forward.  In so many ways the things that had always seen us placed outside the gated walls of the New Zealand Fashion Industry have now become the must have accessory.  We have an extremely loyal client base and they strongly supported us over this year. 

There has also been shifts within the support of the Kāhui Collective as it seems everyone wants to collaborate now so Kāhui acts as a reference point or successful example of that.  It’s a funny old world, but there’s always ways of finding the positive in the most awful of times and in the ten years of running KIRI NATHAN, I’ve never seen more opportunity than right now.

How do you think your approach to challenges has impacted your success?

Like all start ups we had the challenge of capital and resource, we also had the challenge of an industry not accepting our cultural ethos and aesthetic.  Because of this we learnt very early on how we had to view challenge, in simple terms we didn’t see NO as a NO, we saw it as a relationship that didn’t support our values therefore wasn’t someone or somewhere we wanted to be and we kept moving until we found our champions. 

I am an annoyingly optimistic dreamer, so this often helps me move past challenge, I focus wholeheartedly on the desired outcome and work towards it, I try not to get caught up in the he said she said bullshit, tall poppy syndrome or haters, I often channel Merata Mita when I need a little extra kaha (strength) and I know in my heart if I’m working or fighting for what feels right in my puku and its for the betterment of more than me and mine, then I’m on my correct projectory.

I also don’t care about other peoples perception of what they think my success is or should be, my idea of success is based on Jason the kids, our chosen tribe and trying to create pathways for up and coming indigenous designers.

What are your three top tips to young people in New Zealand looking to start a career in fashion right now? 

Build your chosen tribe, your champions. 

Make a strategic plan, fill it with your wildest dreams, start working towards achieving it and work your butt off.

Understand very clearly what your why/purpose is, what your values are and stay true to them.  Never copy, always create from original thought that has developed from your line of experience, your whakapapa, your creative intuition.

What’s next for you and the Kāhui Collective? Anything we should be keeping an eye out for?

The KN brand is currently looking to grow, we need a commercial lease in Glen Innes or Mt Wellington and to take on a few staff as of January.  The Kāhui Mentorship program will kick off in February 2021 and we are looking to launch the Kāhui online platform in March 2021. We are constantly seeking support for Kāhui so if there’s anyone in the network that aligns with our vision to build the first commercial Māori fashion industry then wed love to hear from them.  

CONTRIBUTOR

Kiri Nathan

Founder

Kiri Nathan

Kea member


HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses growing at home, World changing Kiwi Tagged With: Covid-19, Fashion, Kiri Nathan, Relationships

Building on recent nation branding efforts and featuring a line-up of talent diverse in both thought and sector, the Ingenious Together films promote innovative Kiwi businesses and well-known ‘friends of New Zealand’ with ties to Kiwi business, exploring why such homegrown thinking attracts the world’s attention.

There is a 1-minute film for five key markets including the USA, Australia, Singapore, Japan, and China, with each film bespoke to the region. The Singapore and the USA films are the most global, so can be used for other markets.

The films will be used online across New Zealand Story’s social media channels and will be supported by paid media in their key markets to showcase New Zealand’s ingenious way of thinking to a global business audience.

They are also available to download from the New Zealand Story Toolkit and use within business meetings, events, and presentations to reinforce the unique way of thinking that sets New Zealanders apart.
 
At a time when our borders are closed growing perceptions of New Zealand as an ingenious nation is critical as our weightless export sectors such as technology, gaming and the creative industries are still very much open for global business.

Find out more about the campaign here.


HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses going global, Businesses growing at home Tagged With: Business Growth, Export, Growth, Ingenuity, NZ Story

Whether you’re a Kiwi living offshore or based in Aotearoa, we are giving our Kea community the opportunity to help make a difference. Donate to give the gift of a brighter future for New Zealand’s children this Christmas.

Christmas is about the priceless little moments: Laughter, sharing, and fun in the sun with family. We can take the little moments for granted, but for many Starship families, those moments are more precious than any present. 

“Around 180 children will spend Christmas in Starship this year, including around 50 fragile little New Zealanders in Starship’s Paediatric and Newborn Intensive Care Units. After everything 2020 has already thrown at us, that’s a tough place to be,” says Aisha Daji Punga, Chief Executive of the Starship Foundation. 

“We’re encouraging people to give the gift of compassion this Christmas in the spirit of kindness and community. If most Starship families had a Christmas wish, it would be to have their child home for Christmas with better health. By donating at www.starshipchristmas.org.nz, you’re giving them the chance for more happy Christmases to come.” 

The Dixon family from Hamilton, who are one of many throughout New Zealand who know just how precious it is to be preparing for the festive season at home this year, have shared their story in this video. Their youngest child Poppy spent 237 days in Starship’s Paediatric Intensive Care Unit (PICU) including Christmas Day 2016. 

Mum Estelle Dixon explains – “She stopped feeding at around ten weeks, and we thought ‘this is not right’. The nurse looked at her and asked; ‘is she usually that grey?’ They airlifted us to Starship the next day. They basically told us that her heart is not doing what it’s supposed to, and you’re here for a long haul.” 

Now four and a half Poppy will be home this Christmas with her Mum, Dad and siblings Lily-Rose and Jack. Her parents are truly grateful, for the family-centred care they received at Starship, and to have Poppy home for Christmas. 

“To be at home this Christmas means that our family gets to celebrate together in a way that we couldn’t early on,” says Estelle.

Dad Nathan adds; “What I’m looking forward to most is just seeing them be happy again and seeing them play together. The family is whole, we’re all happy and it’s awesome.”  

The Starship Foundation invests in initiatives that save and improve lives, and make the tough times more bearable for children and whānau from around New Zealand. And by investing in prevention programmes the Foundation also helps keep Kiwi children out of hospital. 

The ‘Home for Christmas’ campaign helps supporters understand how their gift of compassion can make a real difference for Starship children;  

  • Instead of funky socks, $20 could purchase eye-testing cards, so Starship staff can identify babies and young children with visual impairments at an early stage.

  • Rather than buying an inflatable pool toy, your $50 gift could help fund vital clinical research to make a significant difference to a child’s life.

  • Instead of buying a deluxe BBQ toolset, a $100 gift could help keep the Starship National Air Ambulance in the air, helping all children in New Zealand access specialist emergency care at Starship.

  • Rather than the latest random gadget, $200 could support NZ’s only Paediatric Intensive Care Unit (PICU), providing life-saving care for our most critically ill children.

Get involved and help make a difference for Kiwi kids and donate from wherever you are in the world. 

CONTRIBUTOR

Starship Foundation

Kea member


HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses growing at home Tagged With: Christmas, donations, Philanthropy, Starship Foundation

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