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Businesses going global

  • CASE STUDY – AGAINST ALL ODDS
  • INSIGHTS FROM OUR GLOBAL COMMUNITY
  • THIS MONTH IN NUMBERS
  • GROWTH THROUGH KEA CONNECT
  • NEWS FROM OUR PARTNERS
  • TRENDING AT KEA
  • UPCOMING EVENTS
  • HOW KEA CAN HELP


CASE STUDY


AGAINST ALL ODDS

Guled Mire was born into the Somali Civil War and after spending several years in a refugee camp in Kenya, was resettled in New Zealand with his family at age 6. During his teenage years he struggled to fit in and was repeatedly told by his teachers that ‘University wasn’t a place for people like him.’ Despite this, he went anyway and after passing with flying colours, was awarded a Fulbright scholarship to study Public Policy at an Ivy League University in America. He talks about his inspirational journey, why he never gave up and how he wants to use his offshore experience to give back to the country that took him in. READ MORE



INSIGHTS FROM OUR GLOBAL COMMUNITY


CHINA

Kiwi businesses exporting to China will watch with interest the upgrade to the NZ-China Free Trade Agreement (FTA) which comes into force on April 7, 2022. We look at the effect this will have for exporters. Plus with the Winter Olympics coming to a close we also examine the valuable role of good brand ambassadors. READ MORE

London

UK & EUROPE

Good news for Kiwi exporters this month with the signing of the UK-New Zealand FTA. Our UK and Europe Regional Director Sara Fogarty explains at what this means for Kiwi exporters. Plus she takes a look at the ambitious agenda set out by the new German Government. The centre-left three way coalition, is heavily focused on sustainability and has announced some bold plans including a focus on sustainable farming practises and digitalising German customs.

 READ MORE

USA cityscape

NORTH AMERICA

As restrictions relax and borders reopen there will no doubt be Kiwi businesses eyeing an entry into the US market our North America Regional Director Gary Fortune caught up with several US based Kea members and US business owners to ask them what sort of advice they would offer those looking to expand. READ MORE

Auckland city landscape picture

NEW ZEALAND

It’s been a busy start to 2022 for the Digital Technologies Industry Transformation Plan (Digital ITP) with two milestones being reached. The publication of the Draft Digital ITP and the launch of the New Zealand Tech and Innovation Story  Government Relations Director Saya Wahrlich explains. READ MORE



THIS MONTH IN NUMBERS


14

Number of Kiwi businesses assisted

55

Number of connections made

594

Number of connections made year to date*

BUSINESS CONNECTIONS MADE IN MARKET THIS MONTH**

SECTORS KEA CONNECT SUPPORTED THIS MONTH

*Year to date reflects financial year commencing 1 July 2021 to 30 June 2022
**Some businesses were provided connections in more than one market


GROWTH THROUGH KEA CONNECT

Each month Kea Connect helps Kiwi businesses grow by connecting them with Kiwi experts in markets all around the world. Here is an example of two businesses we helped this month.


PREMIUM MILK MEETS PREMIUM COFFEE

Creating beautiful coffee sachets filled with coffee from around the world is the key to DouXuan Coffee’s success. The company made a huge splash when they exhibited at the Shanghai Coffee and Food Festival in 2021, and in an effort to build on that early success they approached Kea’s Regional Director in China seeking connections with New Zealand premium milk brand Taupo Pure for a potential collaboration. As an exporter of premium dairy and goat milk powders with strong provenance and a focus on the China market, DouXuan felt the Taupo Pure brand aligned strongly with its target audience. The connection was successful and resulted in a cross brand collaboration of Douxuan coffee and an initial trial of 50,000 sachets of Taupo Pure milk powder for the China market.

URGENT REQUEST CREATES INROADS FOR KIWI TRANSPORTATION COMPANY

Transportation and logistics software company M2X provides one platform to optimise transportation, increase efficiency and reduce both costs and carbon emissions. The Kiwi company analyses billions of possible scenarios, to allow businesses to make stronger decisions based on more data, more analysis and more computational power than ever before and allowing companies to future proof their transport management. The founder came to to Kea asking for help with in-market connections for an upcoming short notice trip to the US. within days, Kea was able to make high level introductions to four Kea community members. The M2X team were then able to travel across North America to make the face to face connections Kea had arranged.



NEWS FROM OUR PARTNERS


THREE MAORI BOYS GO GLOBAL

NZTE’s short documentary ‘Three Māori Boys’ tells the story of the Kiwi trio behind the premium beverage brand Wai Mānuka. The documentary aired on Maori TV this month and highlights the boys journey to take their product to the world. It can be watched in full here

NZ INTERNATIONAL BUSINESS AWARD WINNERS ANNOUNCED

On 17 February 2022, a group of extraordinary businesses were recognised as the winners of the New Zealand International Business Awards 2021. See the full list of this year’s winners and read about their stories.

AS BORDERS REOPEN HOW WILL MARKETS PERFORM?

BNZ Head of Investment Solutions Louis Nel takes a look at how financial markets could perform in 2022 as countries reopen and the threat from the pandemic starts to ease.



TRENDING AT KEA


THE FUTURE OF WORK

There is no doubt the pandemic has changed the way we work forever. This month we speak to experts in our Kea community about what the future of work will look like and how we can balance our personal and professional lives. Plus we examine how adapting your company’s wellness offering can help attract and keep top talent and compete with larger companies who can afford to offer bigger salaries. READ MORE

SOWING THE SEEDZ OF SUCCESS

US based Kiwi, Rebecca Brady has transformed her love of baking crackers into a highly successful business. Her company Top Seedz, employs only female refugees and she’s got a strong track record of helping other Kiwi businesses break into the tough US market, plus Top Seedz just won a million dollars in an international business competition. She shares her recipe for success. READ MORE


WORKPLACE CULTURE CRUCIAL FOR STARTUP SUCCESS

Data cleaning company Segna is a Kiwi startup on the road to success. After being accepted into one of Silicon Valley’s most prestigious start up programmes, co-founder Aryan Lobie realised his business was about to experience significant growth. So he contacted Kea Connect to get help with a common problem – how to create a positive workplace culture and avoid growing pains. READ MORE



UPCOMING EVENTS


WORLD CLASS SPEAKER SERIES: Our next World Class Speaker Series features CEO and China marketing expert Jennifer Ma. Jennifer is the founder of the ‘Little Oasis’ childcare chain which is based on the New Zealand principals of education and play and has 15 centres across 11 locations in China. Recent changes to China’s education policies have meant she has had to pivot her business model to keep up with regulations. Jennifer is also in the process of launching a children’s beverage line and family first hotel complex. As part of giving back to her community, she also works to get Chinese mothers back into work and helps Kiwi businesses understand the China market. She will discuss the trends and changes in marketing to children and families in China and look at what the new Government focus on “family time” could mean for New Zealand brands. ATTEND

VIRTUAL RETURNER MEETUPS: Every month Kea holds returner meetups to build our community of recently returned Kiwi. It’s an important way for our community to build their personal and professional networks and share their experiences with others. The next event will take place on Wednesday the 2nd of March. If you know someone who has recently returned to Aotearoa please encourage them to come along. ATTEND

HOW KEA CAN HELP

Join

Join the Kea community, and stay connected to New Zealand, its people and businesses wherever you are in the world.

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Jobs

Post job opportunities and attract internationally experienced Kiwi talent.

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Kea Connect

Help Kiwi businesses explore their global potential through our worldwide community.

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Filed Under: Businesses going global

Tell us about yourself and how KYT Bags came about?

The KYT story begins with my diagnosis of Type 1 Diabetes ten years ago at age 20. It came fairly out of the blue – I didn’t know anyone else with it, or what diabetes really meant. I found it difficult to manage diabetes alongside a young adult lifestyle. My friends were wild and carefree, and I had to be measured and consistent in caring for myself. Taking my massive bag of equipment around – especially to social events where others would make awkward comments when I pulled my diabetes things out – made me really self-conscious. I wanted a discreet, streamlined and less awkward way of managing my diabetes and equipment day-to-day. Plus I was itching to ditch the battered nylon medical case I was using in favour of something much more fashionable!

I looked for a bag that fit the bill, but nothing existed. Later, after studying fashion technology, I decided to take matters into my own hands. After many attempts, refinements and insights gained from hundreds of conversations with diabetics around the world, we (my partner, JP and I) landed on KYT Crossbody – our first product which we launched in mid-2018

What has been the most useful resources for you that helped KYT Bags achieve growth?

Our business journey has been guided and supported by many people and in many ways – lucky, because we may not have been able to get off the ground otherwise!

We were able to find a lot of early advice through a start-up incubator (Creative HQ Wellington), which was a helpful hub for us to learn basic business ins–and–outs, and to foster critical relationships early. It was there that we were able to strike up a relationship with another Kiwi start-up who became our first production partner. 

Now that we’re a bit further along the way, we’re after targeted, specialised advice which Kea has helped us to find. All of these inputs contribute to business growth as it helps us to upskill as KYT develops. We’ve found that most people we talk to know someone with diabetes (a potential customer or collaborator) or a helpful hand that they can put us in touch with. We’ll continue to leverage this as much as we can.

Are there any particular learnings or mistakes that stick out for you in terms of taking KYT into offshore markets?

KYT was a global proposition from the beginning because of the global nature of diabetes, and the niche that our bags live in. We quickly learned the importance of connecting widely with the international diabetes community and were delighted by the amount of support that KYT received from the start. I’ve had design conversations with diabetics from all over the world to understand their needs and translate them into bag features.

I was able to sense-check ideas and make design decisions based on what we knew the community really wanted and loved. This ensured that we had an internationally-relevant product, and established a ‘word of mouth army’ early on. Our collaborators have marketed KYT within their own communities and diabetes networks and helped grow our reach to a largely invisible audience. This was no better demonstrated than by our first customer in Japan, who helped several other women with diabetes navigate our English-speaking website and get bags of their own, after they saw her post a picture of KYT Crossbody online.

Tell us about your experience with Kea Connect since reaching out in 2019

We were introduced to Kea through a friend, and were quick to accept the invitation! Given the stage of our business – having sold out of our first designs, moved to a larger production partner, and now focused on expanding our product range – we valued advice from Kea about who might be best to talk to first. We were able to meet with someone very experienced in the accessories world, as well as talk about IP with people who have a global perspective on protecting products.

Each conversation has shed light on questions we weren’t sure how to answer and given direction as to next steps. It’s reassuring to have access to a network of experts, knowing that we can pose a problem, question or idea and be put in touch with someone who might be able to help. As I said at the beginning, these conversations really matter! 

Tell us about your exciting new launch!

Following the sellout of our first design, KYT Crossbody, we’ve been working furiously to expand the KYT range with three brand-sparkling-new designs. They’re based on lots of feedback and collaboration with the diabetes community about what they want to see next (can anyone say men’s design?). We’re getting close to pressing ‘go’, but understandably 2020 brought some unexpected delays with launch, and our priority is to make sure that everyone we work with stays safe. We’ll be able release all three designs in 2021 through a Kickstarter campaign, so that we can reach as much of the global diabetes community as we can. There’ll be some sneak peeks over social media, as well as details about the launch to come. Please follow along to hear the latest!

CONTRIBUTOR

Bridget Scanlan

Founder

KYT Bags

Kea member



HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses going global, Businesses growing at home, Kea Connect success stories Tagged With: Diabetes, Kea Connect, KYT Bags

China

Kiwi businesses exporting to China will watch with interest the upgrade to the NZ-China Free Trade Agreement (FTA) which enters into force on April 7, 2022. The upgrade to the agreement with our largest trading partner will modernise it, further reduce barriers for exporters, and boost trade. It was a world-first for any developed country when New Zealand entered into the original free trade agreement with China in 2008, giving us a unique competitive advantage at the time. Two-way trade (exports and imports of goods and services) has more than tripled from $9 billion to over $32 billion since the free trade agreement was signed. To learn about the areas covered by the negotiations and detailed objectives of the negotiations, read MFAT’s update.

China has been getting a lot of attention lately with the Winter Olympics in full swing in Beijing. With any international event comes branding opportunities and at these Games, all eyes have been on China lately with the Winter Olympics in full swing. 18 year old Chinese American ‘snow princess’ Eileen Gu is arguably the biggest brand ambassador in China right now. 

Born in America to a Chinese mum and American dad, and raised by her mum and Chinese grandma in San Francisco, Eileen switched allegiances to compete for China after just two competitions for the US. Her polished conversations with Media and her polite refusal to be pulled into political tensions has made her popular with both Chinese and Western brands. She has worked with some big names including Mengniu, Luckin Coffee and Bank of China. You’ll also see her face all over Louis Vuitton, Tiffany & Co, Victoria’s Secret. Last year, she earned at least ¥200 million ($31.4m) in brand ambassadorships alone. Her appeal with a wide range of brands and markets should be a reminder to Kiwi businesses that trusted Brand ambassadors still have huge sway with Chinese consumers. While the impact of social influencers may have swayed recently there is still a lot to be gained from getting the right person to market your brand. 

UK & Europe

The feeling that travel home is now a reality has brought many emotions to our offshore community and we are starting to see an increase in people looking to explore offshore opportunities and Kea community members reaching out with requests to navigate restrictions and protocols in the market. Working from home is still commonplace in London but in person events are back on the calendar, although these require some more planning with lateral flow tests, numbers and air flow.

We are getting ready to celebrate International Women’s Day next month, hosting a joint in person event with the NZ Business Women’s Network. This years theme is #breakthebias and our panel will feature Kiwi sports women who have been leaders in their fields, including Katie Sadleir, Rebecca (Bex) Smith, Sene Naoupu and Jonelle Price. They will be supported by Mary Fenwick, and Deputy High Commissioner, Shannon Austin from NZ High Commission in London. Please join us on March 7th. Tickets are available here 

Further afield, we are seeing a real focus on sustainability coming from Germany. The country has a new centre-left three party coalition with an ambitious agenda. Led by the Social Democrats and joined by the Greens and liberal FDP, their Coalition Agreement sets out their agenda for the next four years and has signalled continuing support for free trade agreements, provided they include strong sustainable provisions. This is likely to affect our agricultural and tourism exports.

The German Government wants to promote more sustainable farming practises and animal welfare and has signalled it intends to introduce mandatory animal welfare labelling and comprehensive country-of-origin labelling, beyond what EU law currently requires. The scope of this is unclear at this stage but it’s good for Kiwi exporters to keep an eye on the changes. 

The Health sector is also under review with coalition parties agreeing to legalise recreational cannabis, which could impact on the German market for medical cannabis. The Government will also support the proposed EU ban on microplastics in cosmetics, which could affect some exporters. 

Other initiatives in the Coalition Agreement worth mentioning include the intention to make German Customs faster and more digitalised, and to make it easier to set up a business in Germany (including through digitalised procedures). This is good news for New Zealand exporters looking to expand into EU operations and reducing costs associated with customs. 

For more on what the new German Government means for New Zealand exporters see the full MFAT report here

Kea community member John Bache has worked with AUDI, BMW, Porsche, and Volkswagen. He explains how the new German Government policies are affecting the automotive industry. Read more

Sara Fogarty, Kea UK/Europe Regional Director

North America

The peak of the omicron wave seems to be in the rear-view mirror in the United States, with new Covid cases falling to half those seen during January. The tension between Russia and Ukraine dominates news over here, alongside the protests at the Canada border and rising inflation. As Covid cases fall, we see some states starting to ease mask mandates, and more and more offices are reopening. Events like the Super Bowl and the upcoming Coachella concert are again drawing huge crowds.

As restrictions relax and with the recent news of the New Zealand border reopening, Kiwi businesses will undoubtedly be eyeing an entry into the U.S. market this year. I caught up with several US-based Kea members who have well-established companies here to ask them what sort of advice they would offer those starting business stateside.

Chris Perfect is the owner of Concept and Perspective, a business advisory firm that helps organizations grow and navigate complexity, change, and risk. His most important advice is to do your research.

“The American market is vast. Unless your business model is to sell (online) and ship, choose a narrow piece of the market to focus on. Remember that America is an incredibly diverse country. Demographics, culture, political affiliation, buying habits vary significantly between states (and often within states)! Don’t make assumptions, with borders reopening, take the time to visit, listen, learn, ask questions and test assumptions.”

This statement echoes Six Barrel Soda founder Joe Slater who says it’s crucial businesses treat each state as a separate entity with its own set of procedures, laws, and tax requirements. Make sure you work with a partner who understands your brand, services the proper channels, and is willing to work together for long-term success.

While the vastness of the American market may be one of the biggest hurdles for Kiwi businesses to get their heads around, the American legal system is also another challenge.

Novelli CEO. Craig Pinker urges businesses entering the U.S. to engage a good lawyer. “In smaller markets like New Zealand and Australia, we tend to operate a lot more on handshake/informal agreements, whereas here in the U.S.A., most things are done via written agreements. Boilerplate agreements, redlining, and negotiation via a war of Word documents were new to me and not something I expected. With the litigious nature of the U.S.A., there are a lot of mediocre lawyers around who do not always have their client’s best interests at heart. It’s worth paying for good advice on structuring your entity as while it’s expensive; it’s money well spent.”

With the ability to visit key markets on the not too distant horizon, this is an excellent time to start looking to the U.S. for the opportunities it brings. There are plenty of Kiwi businesses that have seen success in the U.S., and I hope many others will join them this year.

Gary Fortune, Kea North America Regional Director

Auckland city landscape picture

New Zealand

It has been a busy start to 2022 for the Digital Technologies Industry Transformation Plan (Digital ITP) with two milestones being reached. The publication of the Draft Digital ITP for the period 2022 – 2032 proposes the detailed sector transformation steps needed to move toward a future state defined by a tech sector with high-quality jobs, productive businesses, weightless exports, low emissions, and regional job growth. MBIE is seeking feedback on the draft, with submissions due by 5pm 31 March 2022.

The launch of the New Zealand Tech and Innovation Story is taking place online on 22 February. One of the workstreams of the Digital ITP, the Tech Story was created in collaboration with industry and government and delivers a compelling, consistent way of promoting our tech capabilities to the world. It aims to help our tech businesses grow by attracting investment, talent and global sales and also helps share what we stand for as a country and our values when it comes to creating tech. If you’re a tech business, register for the launch event to get first access to the sales and marketing resources toolkit; the most up to date research with insights on the international perception of New Zealand and a timeline for the national activation plans for the Tech Story. 

Staying on the digital theme, with the evolving COVID-19 situation playing out in NZ and globally, technology and digital tools have become a lifeline for businesses during the pandemic and they are making a real difference to business productivity and performance. Since starting in 2021 MBIE’s Digital Boost Educate platform now has over 44,000 Kiwi business owners, business starters and employees engaging. The team runs daily 10am Digital Boost Q&A sessions on Facebook and anyone in business can sign up for the free skills training. MBIE’s Better for Business team released two new reports this month on the health of New Zealand businesses and the New Zealand business digital landscape with a detailed report due at the end of February, taking a closer look at the impacts being felt by different industry sectors.

Saya Wahrlich, Global Director, Government & Industry


HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses going global

Matheus Vargas, Orbis Diagnostics CTO, and Professor Cather Simpson Orbis Diagnostics Founding scientist and Director, in the lab.

Tell us about Orbis Diagnostics, and the problem/s it solves?

COVID-19 has significantly impacted our ability to move about safely – within our own communities and internationally. The social and economic implications of this continue to be devastating. While people want assurance that life will return to normal, there is no clear end in sight. Without verification of a person’s level of immunity and determining whether they are capable of carrying or spreading the virus, initial vaccines being deployed this year are unlikely to support the reopening of international borders. Containment strategies such as travel bans, border restrictions and mandatory quarantine will continue in the meantime; however, existing solutions are not easily scalable and can’t accurately identify who is at risk, and who isn’t. 

Orbis Diagnostics has developed a rapid, precise, cost effective, and deployable COVID-19 quantitative immunity screening test to verify a person’s current health status to support the safe resumption of international travel. Deployment of our technology can help re-enable the movement of people, rescuing industries such as tourism, travel, aviation, and cruise ships from collapse.   

The original concept for Orbis Diagnostics’ antibody test was actually “Milk-on-a-disc” technology. Can you walk us through the pivot?

Orbis was originally directed towards animal health, its system was detecting and quantifying progesterone in milk for heat detection, to inform the timing of artificial insemination. When the pandemic took hold in early 2020, the need for a high throughput, quantitative antibody test to verify immunity to COVID-19 was clear, and Orbis’ system was perfectly suited. The team pivoted to adapting Orbis’ system to a COVID-19 immunity test, exploiting the advantages of a system designed for a wet, dirty environment, that could provide a robust, portable, accurate immunoassay system operated by non-technically qualified staff – innovative features that will enable widespread deployment. Orbis’ previous R&D success in animal health for detection of progesterone at very low concentrations has allowed the Company to shift its focus to COVID-19 screening, only requiring adaptation of its advanced technology rather than invention anew.

Orbis has now developed a Quantitative Immunity Test for COVID-19, which is currently being productised. It can process up to 15 samples simultaneously in 15 minutes, providing laboratory grade results at the point of need.

You recently announced your partnership with IDEMIA – a Multinational who is behind e-gates at airports. Congratulations! What does this partnership mean for the future of Orbis Diagnostics?

Bringing together Orbis’ technology and IDEMIA’s expertise in augmented border control, the two companies are developing a risk-driven framework for airports, governments and border control agencies. This partnership will accelerate Orbis’ product development and deployment to airports as a tool to facilitate the progressive and safe reopening of international borders as more countries hopefully become successful at suppressing the virus. We plan an initial trial together at an airport in Australasia.

When can we expect to see prototypes being piloted?

Orbis anticipates its platform is likely to be officially introduced into airports within the Asia Pacific region as early as the third quarter of 2021. As part of clinical trials, prototypes would be piloted in an airport setting earlier, potentially in the next few months.

You recently went through / are currently going through an investment round to support manufacturing and product deployment. What has been your approach to funding to date?

Pacific Channel, an early-stage investor in deep-tech ventures in New Zealand is the largest investor in Orbis. Orbis has just launched a NZ$9m investment offer to secure funds to productise its immunity test. In addition to investment from Pacific Channel and its scientific founders and early shareholders, Orbis has secured written intent from a US-based institutional impact investor. It seeks a remaining ~NZ$6.5m.

Has being a NZ-developed tech helped or hindered Orbis?

New Zealand is emerging as a leading centre for biotechnology and has been an ideal environment for Orbis’ development. The founding scientists, Professors David Williams and Cather Simpson have an outstanding record of invention, including developing the globally leading Clearblue Digital pregnancy and ovulation rapid strip tests and the first at-home fingerpick cardiac biomarker test. Of course, Orbis has also been privileged to be situated in a country with strong health policy and border security standards that kept COVID-19 prevalence low last year. The New Zealand government’s exemplary control of the virus has given Orbis time to grow its business and focus on the next challenges for the world – not just virus control and treatment. The New Zealand community is now keen to explore what needs to happen next to continue the country’s success and open us back up to the world without compromising our health sovereignty.

How important is it for NZ tech companies to set global ambitions from Day 1?

Any deep tech company should aim to advance technological frontiers. If the technology has the potential to have a real impact on a global scale, then the company owes it to themselves and the rest of the world to exploit that to its full potential.

CONTRIBUTOR

Bridget Scanlan

Founder

KYT Bags

Kea member



HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses going global, Businesses growing at home, COVID-19 recovery, Kea Connect success stories Tagged With: Covid-19, Kea Connect, Orbis Diagnostics, tech, Technology

Tell us about yourself and Hoa Cleantech?

I am a Kiwi currently living in Canada who loves the outdoors and working on different ways to make a positive impact on this world. My passion for sustainability goes back many years. In 2009, I identified initiatives that would lead to sustainable beer processing at the Monteith’s brewery in Greymouth for my final year engineering project. This passion has then led me to design and develop a small electric boat, come up with a circular packaging design concept for a Singaporean skin-care company, and write about waste and the circular economy. 

A particular area I am interested in is the role of economics and innovation to drive sustainability, which led me to co-found Picea Hoa Technologies Ltd. (“Hoa Cleantech”), in 2019, with a Belgium by the name of Matthieu Loos. Hoa Cleantech is a consulting and software company with a mission to deliver economical solutions to drive industry’s transition towards decarbonised and zero-waste operations. We primarily leverage data to optimise transport decarbonisation and help our customers navigate and transition to new technologies, while reducing costs and risks. We work with utilities, local governments and private companies to deliver:

  • Fleet decarbonisation strategies.
  • Electric vehicle smart charging simulation (optimise charging infrastructure to reduce capital and operating costs). 
  • Electric vehicle grid impact assessments (using proprietary algorithms, we can provide insights into the load patterns and impact EVs have on the grid).    
  • GHG forecasts (forecast, quantify and track future CO2eq reductions from decarbonisation and zero-waste initiatives, against baselines).  

What was the process you worked through to validate your platform in-market?

Through our consulting work, we started formulating a hypothesis for a software service that organisations can use in-house to efficiently develop and track the impact (infrastructure required, costs, GHG reductions) zero-emission vehicle fleets have on their specific operation. We then developed an MVP and started talking with organisations that operate large vehicle fleets. We found potential customers were interested but would normally prefer to pay (more) for a consultant to help them in, especially when our hypothesis value proposition / MVP was leading to more of an enterprise offering. 

Therefore, we went back to the drawing board and started looking at our business model a bit differently. Meanwhile, we continued delivering consulting services, while we undertook R&D and transferred our IP into a cloud-based platform, which helps us decipher bigger data sets and deliver better solutions for our customers. 

However, we have not given up on the product idea. We are still talking with different people across different industries to find where those wants, fears and needs intersect with the features, benefits and experience we can deliver with a software service. We have also just been accepted into a cleantech accelerator program, which will help us with discovery and validation.          

In starting your own business, what has been a surprising challenge, or mistake, that sticks out to you?

Everything! When you work for a consulting company, you begin to believe that you are pretty good at most things. However, you are always a few steps away from the actual coal face (legal issues, cashflow, business development, marketing, etc.). Leaving the “safety” of working for others to start your own business, quickly brings your ego down. But, it does then teach you a lot that may take years to learn working for a company. 

Although, there is one surprising challenge I found that stands out for me. It is hard to convince people to care enough about what we are doing to make a sale. You may think / know that you could optimise their costs and GHG reductions (at a much lower cost than others), but you need a lot more than that to get a contract. I just have to keep remembering what Daniel Kehneman (a Nobel Prize winner in economics) wrote: “No one ever made a decision because of a number. They needed a story”.   

Tell us about your experience with Kea Connect since reaching out in 2019?

I reached out to Kea in late 2019 to see if I could tap into the global Kiwi network and get some advice around starting a SaaS company. This led to a series of introductions to various high-profile people, with the most notable being Lovina McMurchy. Lovina was very generous with her time and provided invaluable advice that helped structure our thinking and direction. I have found Kea always very friendly and willing to help where possible, which I am very appreciative of. 

How has Hoa Cleantech grown since 2019? 

Having just incorporated the company in June 2019, we quickly found ourselves with enough work to sustain both Matthieu and I full-time, leading us to promptly leave our respective employers. We therefore started 2020 very optimistically and had developed some aggressive growth targets. However, Covid came along and upended some of our plans and knocked our confidence – like it did for a lot of people around the world. Covid also resulted in my wife and I being back in NZ for a good chunk of 2020, while we were working remotely and trying to get back to our life in Vancouver.  

Fortunately, around October last year we managed to pick up 5 new projects and brought on board a Director of Software at 0.5FTE. We are also shortlisted to receive government funding for advanced research and commercialization of part of our technology, which is planned to be used to hire a software developer. 

What have been the most useful resources for you and your co-founders that have helped Hoa Cleantech achieve growth?

Existing customers. If you deliver quality, nothing beats the recommendation of a company you have worked with. 

Can you tell us a little bit about the projects you have recently been working on?

Sure. For a BC municipality (local government), we developed a 20-year strategic plan to reduce greenhouse gas (GHG) emissions through fleet electrification and development of charging infrastructure. Their fleet consists of 154 light to heavy-duty and off-road vehicles operating out of different sites including two fire halls, a police station and operations centre. By looking at the fleet vehicle tracking data, we could model different long-term scenarios and fuel switching technologies based on annual budgets, and forecast respective GHG reductions. 

We also just completed a project to compare the total cost of ownership of using either diesel, battery electric or hydrogen fuel cell electric buses to service a city located in Canada. The client wanted to see how the costs compared as different bus technologies scaled into large fleets. Our simulations highlighted the many risks associated with moving to zero-emission bus fleets and the impact certain variables have in making either battery or hydrogen buses more competitive.     

You are due to the return home soon – What were the reasons behind your decision to move back to New Zealand?

Canada was always a short to medium term adventure to gain invaluable experience and memories to bring back home to NZ. The timing of our return in February is driven in large part by the recent arrival of my wife (another Kiwi) and my first child, and wanting our respective families to meet her.   

What has been the most unexpected challenge around managing the transition and eventual move home to New Zealand?

From a work perspective, I’m sure that will come when taxes are due… From a personal perspective, trying not to think too much about all the unknowns. 

How are you planning to manage operations of Hoa Cleantech once you make the move home?

Well Matthieu, who lives in Vancouver, will continue to lead and grow the company. We will also look to get someone new to help his BD efforts across North America. From my end, I will take that transition one step at a time.

CONTRIBUTOR

Bridget Scanlan

Founder

KYT Bags

Kea member



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Filed Under: Businesses going global, Businesses growing at home, Kea Connect success stories Tagged With: Hoa Cleantech, Kea Connect

Arash Tayebi with virtual avatar Niki

Can you talk a bit to your background and how you came to found Kara Technologies?

We started back in December 2017 as part of a competition from Auckland University called Velocity. Around the time when I was finishing my PhD, I had a disease called Ménière’s Disease that caused me to lose hearing in one ear. It was at this point where I became interested in the deaf community and the challenges that they have. 

It is not common for Deaf students to attend university, so when I was studying there, there were no Deaf students who were studying the same field as I was. When I dug into it more, I found that while the amount of information that is being produced everyday increased, yet there was little growth in the number of qualified sign language interpreters. So I thought there should be a tool that we could use technologies to stem the information gap for Deaf students. For example we had a really successful pilot with Deaf Education Centres in New Zealand, where we provided New Zealand Sign Language (NZSL) access to well known NZ children’s books. The way we are different to the others is we are complementing through technology, using it to scale up providing accessibility using sign language. 

How is Kara Technologies and Niki revolutionary for sign language interpretation, and how is it different from other offerings?

I want to be clear from the beginning that we are not competing with qualified Sign Language Interpreters or that Niki is designed to replace them, no. Niki should be seen as a complementary tool in certain scenarios or environments where a Sign Language Interpreter may not be available (at that time). 

We are not the only company in the world who uses signing avatars to provide sign language accessibility, however the fundamental difference is that we work closely with the Deaf community in New Zealand. We have been extremely privileged to have access to the Deaf community who give us a lot of feedback during the development of Niki and the works we have produced.

Additionally, we have Deaf staff who help us understand Deaf culture and ensure we capture all the intricacies of sign language. If you look at other avatars that have been produced, facial expression is not the strongest part of the product, yet for Deaf people, facial expression is a fundamental part of sign language; hence why Kara has a strong emphasis on facial expression.

What are your plans for expansion?

Because the work we produce is digital, our vision is to come up with a platform that makes sign language accessible to deaf communities around the world. I know this sounds very bold and we know that we can’t do it all by ourselves so we are very open to collaborative efforts and partnerships. We believe that technology hasn’t been used in the right way within the accessibility market compared to other markets because of the assumption that there aren’t many people that need it. To solve this, we believe that if we could provide a platform where other people can use, then there is the opportunity to collaborate with other countries’ sign language so information is accessible regardless where. 

For example, we had a successful pilot with the National Theatre in the UK to make the theatre more accessible for sign language. Alongside the UK, we also hope to tap into the American market and expand in those two countries.

Why do you believe learning sign language is important for everyone?

There are many reasons. Speaking from a personal perspective, as a person who has been exposed to sign language late and is still learning, there are many benefits to learning sign language. One of the reasons why I think it’s important to learn sign language is the versatility of it (can communicate through windows, across the road etc), and the ability to be super expressive (where one would be confined to the adjectives in spoken language). I consider it a great privilege of mine to learn sign language. If you have always been wanting to or meaning to take the plunge to learn a little bit of sign language, go for it!  

We, as hearing people, rely on spoken language so much, and there are more efficient ways of communicating. Visual communication is becoming an extremely useful mode in a loud environment. The other thing for me is, I’m dyslexic myself, and my brain works so much better when visualising, so conversing in sign language is quite helpful for me to process information. Also considering that NZSL is an official language of NZ, we have a responsibility to know at least some signs. 

What are your three top tips for Kiwis thinking about learning sign language?

For me personally I found there were some useful online tools to learn NZSL. One thing I used a lot was a website called Learn NZSL which is an online application which allows you to choose the topic, such as the office and holidays and the signs related to that topic.

Another website that likely will become your most used application is the online NZSL Dictionary. This was developed by Victoria University of Wellington and the NZSL Board. This is the most comprehensive one-stop-shop of NZSL in NZ.

There also are some online classes which are predominantly offered by a variety of organisations. Check them out! Merge NZ, Auckland Deaf Society, and AUT are some of the places in Auckland that offer online NZSL learning. 

CONTRIBUTOR

Arash Tayebi

CEO

Kara Technologies

Kea member


HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

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Filed Under: Businesses going global, Businesses growing at home Tagged With: Arash Tayebi, Deaf, Disabilities, Kara Technologies, tech, Technology

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