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stories

Sara Fogarty – Kea New Zealand Regional Director UK & Europe

If a year ago you had told me that we wouldn’t have been on a plane, tube, bus or been outside of our house for longer than a couple of hours at best in 10 months, I wouldn’t have believed you.   If you had said that our 5 year old would be navigating Zoom like a Silicon Valley tech wizard, as he attended ‘Zoom School’ from 8.30-3.30pm, I wouldn’t have believed you.  We have had one dinner out at a dear friends restaurant since March 9th.  We have virtually shared birthdays, weddings, and special occasions with friends and family in the UK as well as at home.  We are fortunate to have employment, both having started new jobs in 2020 – this has all been virtual, from the recruitment to appointment and now the crucial time of  building relationships with our colleagues, key stakeholders and customers: our 2020/2021 reality.  The issues we face seem trivial, compared with what so many are facing.  We take it one day at a time, one week at a time.  As 2020 finished with more last minute changes and trying to navigate what we could and couldn’t do, who we could and couldn’t spend the festive holidays with, we re-adjusted to new lockdown tiers.  This time it came with added uncertainty of how long this next one would last for, alongside the fear of the numbers we receive each day and the devastating news that goes with this. 

Our son is adaptable, having grown up chatting and sharing with grandparents and family in New Zealand on Zoom. He is confident at school, putting his hand up and sharing his stories or answers to his amazing teachers questions.  But others are not, via the visibility of Zoom and being a part of the millions of parents home-schooling their children, we get an insight into the kids and teachers in class, their personalities and their worries.  We find it fascinating to see how they are being taught, and are full of admiration (growing each week) to the teaching staff for their caring nature and going beyond to keep the kids feeling safe.  Who would want that role with potentially 40 parents watching/listening in as they also try and work from home while making sure pens, paper, water, food, mute buttons are navigated.  We are all sharing this and at present we don’t really have an end date in sight.  

We have baked @whats_for_smoko forgotten fruit muffins each week, had zoom dinner dates and drinks with friends, discovered the joy of Nano-girls podcasts and Les Mills ‘Born to Move’, but ultimately spent time all together, the three of us. We view it as bonus time, prior to Covid-19 we were rushing around, flying here and there missing each other, but now we have the time to be together, enjoying that extra game of Ludo. 

Although we can’t jump on a plane home when we want, the need to connect with what is happening at home has never been greater.  We are extremely proud of what New Zealand has achieved and what home continues to do, but there are frustrations at the negative sentiment of those who have remained offshore, perhaps amplified by ‘UK Variant’ headlines in some New Zealand press.  Vaccine rollouts bring a ray of hope. This will take time, so to the opening of the markets, face to face events, and a return to life as we knew it here, all will be slower than we wish for.  We are very conscious of how fortunate we are. We are healthy, happy and safe. Our greatest purchase in the past year was a chest freezer, we know the joys that London, UK & Europe offer after almost a decade here.  It really will return, the spring bulbs are starting to push their way through the ground, the days are getting longer and even in the first flush of snow today, brings joy, but we just have to wait it out.   There will be more weeks of reassuring our son that one day he really will be able to play with friends in the park again, he will have sleepovers and be able to give his best buddy a hug, but just not now…12 months ago I wouldn’t have believed you.

Alex Reedijk – General Director, Scottish Opera 

As photos showing off idyllic summer life in New Zealand start to pour into my social media feeds, it’s hard not to reflect on the contrast between life in my birth place and our current life here in Scotland.

It is possible to argue that prior to the arrival of Covid-19, the socio-economic and, to a lesser extent, the political divide was loosely similar in both countries. However, 10 months on, the gulf couldn’t be greater. One of the differences I see is that New Zealand has shown both political courage and genuine commitment in taking a strict approach, whereas in the UK this has been a flip-flop path of political least resistance leading to the terrible toll that has been inflicted on the population.

Credit: James Glossop

The world of the performing arts here in the UK is having its own special version of ‘a long Covid’ as a consequence of the necessary social distancing guidelines. What helps us through the long winter days and reminds me there will be a new normal, is the evidence from our recent outdoor La bohème of the tremendous resilience and ingenuity shown by our artists and a deep desire from our audiences to come to live performances as soon as it is safe.

Julia Maile, London. @merrygoround_uk

We’re now in our third lockdown and it feels really grim. We’re required to stay at home, again. Schools are closed so we’re juggling homeschooling our daughter with work. Our favourite pubs, restaurants and shops are closed and we’re not allowed to meet our mates. We’re not supposed to leave our local area, let alone travel overseas.

Yet despite all these restrictions, the statistics continue to get worse by the day. I’m really fortunate that my little family is healthy and our jobs haven’t been impacted. But it’s heartbreaking to see the toll it’s all having on others within the community. The UK daily death toll is one of the worst in the world, families are grieving, businesses are closing and people are really struggling with mental health, especially young people.

The vaccine does give us some hope that the worst of it will soon be over. There’s talk of a ‘Roaring Twenties’ when we emerge from it all but I’m just as excited about the prospect of a normal day out. Meeting up with a group of friends, hugging, having a glass of wine in a pub, visiting a museum. Everyday things that I used to take for granted now feel like the biggest luxury. I promise I won’t even complain about going to the gym. I can’t wait.

Genna Elvin, Chief Tada Officer, Tadaweb, Belgium

As a Kiwi living in Belgium and running a company in Luxembourg since 2011, Covid-19 has definitely made things… well, interesting. In our company, since day one, I have worked hard to integrate the Kiwi mentality of “work hard, play harder” which has meant our culture has always revolved around the notion of “being together…” in our office. 

So when the Government insisted on working from home, it created a bit of a shock to the system, both for our company and for me personally. However, if there is one thing I have learnt more than ever over the past months, it is our incredible ability to adapt to change. 

Within days we were at home, but each of us were very dedicated to ensuring our culture, work ethic and comradery remained strong. As a team, our company has adapted, and we are just as strong as ever. We are now leveraging this opportunity to make communication between our global offices stronger and we will never again take for granted the power of being together and having fun. 

Melanie Brown – Specialist Cellars & The Laundry, London based.

We opened the doors of a 120 cover restaurant, The Laundry in Brixton, November 2019. A lifelong dream had now become reality. Having had the support and guidance of an incredible group of investors we fell into our rhythm as we prepared for the summer months, early 2020. 

As Covid-19 unravelled, I never anticipated the brutality this virus would carry, crippling our industry with force. Sadly hospitality has been given little support, the independents left to fight their corners whilst spending 12 months in survival mode. The government has contributed minuscule amounts to assist with our survival, but it is never enough – overheads continue and the revenue has stopped. The furlough scheme helped to protect our employees, but its narrow minded rules meant we couldn’t utilise the skill set of our employees willing to build and grow our business. 

Strangely any other businesses could employ our employees on furlough, but we couldn’t – absurd. We pivoted more times than I care to remember, from groceries to takeaway food, but as we launched into Lockdown 3.0, enough was enough. The brutality had affected not just our bank balance, but equally the livelihoods of our entire team. How was I meant to lead a team and motivate a team when I was broken too? 

Since we opened in November 2019 our doors have been closed more than they have been open, as a small and brand new hospitality group in London, this breaks our souls.  The last 4 weeks we’ve remained closed, no pivoting, no takeaways, no life, we’re letting our little restaurant sleep whilst we take hold and control of our business. There has to be a silver lining I say – and if the last 4 weeks have taught me anything, there are plentiful silver linings… 

How many restaurateurs have the luxury to stop, asses and reset before re-opening their doors? Yea, well I do – and we’re not resting on our laurels. We’ll be back much stronger and more committed to London hospitality than ever before, our fighting Kiwi spirit will make sure of that.

Monica Tong, Artist, Momo Production

I am a Kiwi Asian living in London, an ex-banker who has become a ceramic artist running a studio called Momo Production. During the lockdown in the past year we had very limited access to our studio, however I was fortunate enough to participate in three exhibitions in Shanghai, Auckland and London. However in tier 5 what we are currently under in the UK, everything is closed. The way I’ve learned to cope with it is to share my art journey on zoom with various community groups, including Clay for Dementia, Online Life Drawing and online teaching to people aged between 10-90. I believe lockdown enables us to learn skills and share skills globally and by releasing our creative mind, it improves our daily mental wellbeing and see the world from a different angle.

Would you like to add your experiences of living through lockdown? Email us at [email protected] – we’d love to hear from you


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Filed Under: COVID-19 recovery, Global Kiwi Tagged With: Community, Europe, lockdown, london, stories, UK

Forced adoption

In a recent publication by The University of Auckland, it was noted that the pandemic accelerated trends that were already underway, including the increased influence of digital and other technologies on the way we as individuals and a society function. As people around the world were forced to isolate and lock down, technologies that facilitate modes of communication such as Facetime, Skype and Zoom were adopted by the masses as a way to stay in touch. Businesses that typically had their employees together in an office every day quickly had to shift operations entirely online. In a recent survey of New Zealand small businesses by Xero, 73% of respondents had to make quick changes to the technology they used to keep their business functioning during lockdown.

This sink or swim mentality was noted by Katherine Corich, the London-based chair of Sysdoc Group, who observed that Covid-19 caused a rapid adaptation of new technologies in a range of industries, and the adoption of remote and collaborative working styles. Allen Qu, the Beijing-based founder and CEO of online marketing solutions company Netconcepts identified that many companies and brands were shifting their focus from offline to online operations, especially around e-commerce and online reputation management. Allen anticipates this shift will continue post-Covid as consumers get used to online consumption.

Greater resilience

As observed by KPMG, while businesses were already working hard to maintain resilience in the face of relentless technological innovation, amid Covid-19, businesses needed to urgently assess all aspects of their resilience to ensure their survival. Robert Genieser, Managing Partner at London-based investment capital firm ETF Partners noted that a trend he has seen Covid-19 accelerate in technology is a greater resilience in supply chains. Covid-19 revealed supply-chain vulnerabilities that many businesses didn’t realise they had. Building flexibility and resilience in operations became critical, and so did the adoption of digital tools to do so. In fact, 47% of businesses surveyed by Xero said the adoption of technology to increase productivity in operations was now a matter of survival.

Retention over creation

During Covid-19, businesses focused on maintaining contact with existing customers, to strengthen brand loyalty in trying times. Craig Fenton, Director of Strategy and Operations at Google, UKI & Southern Europe, observed that every business in some way had to pivot their service or product to online, and that necessity proved to be a great trigger for innovation. Kirsty Traill, VP of Client Solutions at American Search Experience Cloud Platform Yext noticed a significant increase in focus towards the retention and renewal of existing customers. With net new business becoming more difficult, Kirsty has seen Covid-19 accelerate the shift in focus on optimising existing customer value and engagement, and foresees this trend lasting post-Covid.

The Government’s economic plan relies heavily on investing in new technology and digital innovation, and recognises a thriving digital technology ecosystem will be a necessary condition for a more productive, sustainable and inclusive economy. With the various ways Covid-19 has accelerated the tech industry, we look forward to seeing how New Zealand further enables businesses to maximise technology gains, innovate, and build resilience.

The next installment of this series will be on Consumer Goods and Services. At Kea, we pride ourselves on aggregating the thought leadership of Kiwis making waves around the world. If you would like to hear more from us, please join us as a member here.


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Filed Under: Businesses going global, Businesses growing at home, COVID-19 recovery, World changing Kiwi Tagged With: resources, stories

WHAT PROMPTED YOU TO START THE ASIA HUSTLE PODCAST?

Whilst in lockdown I was thinking of ways to assist New Zealand’s response to the COIVD-19 crisis. Having lost my first business during the 2003 SARS epidemic whilst living in Beijing, I knew first hand the challenges an epidemic can present to a business owner. During that time I also kicked off my second business which is still thriving 17 years later, so that gave me insight into the opportunities that can subsequently arise from such events. The biggest lesson I took away from that time is that during a crisis, one needs to make critical decisions based on imperfect information.

I figured that given Asia accounts for 58% of our exports and that trade to China largely pulled NZ’s economy through the 2008 GFC relatively unscathed, Asia will once again play a key role in any COVID economic recovery. By providing up to the minute insights from those in the midst of the action of those fast changing markets I figured Kiwi exporters will be better informed when it comes to making the tough decisions that COVID-19 will present.

WHAT UNIQUE OPPORTUNITIES DOES THE ASIAN MARKET PRESENT TO NZ COMPANIES?

The most unique opportunity that Asia provides compared to other markets is the rapid rise of their middle-class. This is a market opportunity unmatched by anything we have seen in our lifetimes, and will be one of the key forces to shape the 21st century at every level of global society, from global warming to economic prosperity. Due to the UK’s accession into the EC/EU, NZ was forced to greater understand this complex market place earlier than most, and now almost 50 years later we have gained a solid understanding and are better prepared than most of our competitors to deliver solutions to satisfy this enormous middle-class consumer demand.

WHAT DO YOU SEE AS THE NEXT STEPS TOWARDS AN ECONOMIC RECOVERY IN A POST-COVID WORLD?

Clearly there can be no meaningful economic recovery without a meaningful health recovery, so developing and deploying a vaccination will be the key factor in that. Until then we can make significant progress through adapting as quickly as possible to our “new normal” whatever that looks like. Restructuring government bodies, companies, organisations, education institutions and the like to be far more agile and able to adapt to any future changes will be critical for the resilience and prosperity of New Zealand going forwards.

We also have a unique opportunity as a nation to reflect on how we want to position ourselves moving forwards in the global market, being honest around where our inherent sustainable advantage lies and how best to embody that into the key decisions and actions that we are currently making.

DO YOU THINK CONSUMER BEHAVIOUR WILL CHANGE AS A RESULT OF COVID?

There will be change for sure. As to how much and how significant is too early to say. An obvious change will be the increasing uptake by consumers of digital technology. In comparison to Asian consumers, New Zealand consumers have been relatively slow in adopting online channels such as e-commerce, social commerce, new retail, etc. I feel the COVID lockdown has given Kiwis the impetus to greater explore these alternative commerce channels and will catalyse an increased uptake that will continue to build for years to come.

DO YOU BELIEVE NEW ZEALAND’S SWIFT REACTION TO THE PANDEMIC, AND OUR IMAGE AS “100% PURE” WILL HELP OUR RECOVERY IN THE ASIAN MARKET?

Absolutely. Asian markets have always seen New Zealand as one of their most trusted trading partners. This reputation has been built over decades of exemplary commitment by both our public and private sectors to remain transparent and forthcoming in our actions and communications. This was never more illustrated than the handling of the 2008 melamine baby formula crisis in China. With Asian consumers now more cautious than ever and New Zealand’s COVID response being one of those most heralded around the world, I can only see this playing well for our international image and subsequently our export offering so long as it is nurtured effectively.

ARE THERE ANY OPPORTUNITIES YOU CAN IDENTIFY THAT HAVE ARISEN OUT OF THE PANDEMIC?

I see the opportunity for New Zealand to position itself as the “Well-tech capital of the world” as the most exciting. We are already seeing a huge shift in global consumer spending towards wellness in all shapes and forms. There are the obvious categories such as healthy food and beverage and nutraceuticals that have seen an immediate boost, but as middle class consumers continue to re-evaluate their priorities in light of the pandemic we can expect to see this wellness trend significantly influence other key sectors.

In the future Asian parents will be looking to send their children to safer cities abroad, tourists will be looking for international destinations with proven health systems and governments will be looking to learn about advanced food traceability solutions. This all plays to New Zealand’s inherent strengths and is a once in a generation opportunity to build on our tremendously successful “100% Pure NZ” campaign of years gone by. Imperative to this will be our ability to integrate digital technology into these wellness solutions that will determine the level of value it creates and our capacity to defend it.

IF YOU COULD GIVE A PIECE OF ADVICE TO SME’S LOOKING TO EXPAND INTO ASIA, WHAT WOULD IT BE?

Enjoy the ride. Asia is a vast region with countless cultures and sub-cultures. Whilst I encourage SME’s to research and learn about these fast growing markets, one should not rush into committing significant resources before gaining a solid understanding and some trusted partners. Dip your toe in the water in one or two niche markets and increase your engagement as you slowly build confidence. Take a long term view and enjoy the fascinating journey that comes with discovering Asia and the countless opportunities it offers Aotearoa.

CONTRIBUTOR

Jade Gray

Co-Founder & CEO

Gung Ho! Pizza

World Class New Zealander

Filed Under: Businesses going global, COVID-19 recovery, Global Kiwi Tagged With: resources, stories

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