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World changing Kiwi

Can you talk briefly about your professional background. How did you get to be where you are today?

I received an undergrad degree and double masters (hon 1) from the University of Canterbury, and an MA and PhD in economics from the University of Pennsylvania in Philadelphia. I taught first at Stanford, then at the University of California Berkeley where I have been on the faculty for over 30 years.

At UC Berkeley I founded what is now called the Institute for Business Innovation. In recent years, my research has been focused on strategic management. I have also continued my long standing research and writing on technology commercialization and competition policy. Along the way, I’ve built three enterprises to revenues in the hundreds of millions, and taken two public.

I’m currently Chairman of the California headquartered Berkeley Research Group, which has over 1300 employees and over 40 offices worldwide. I also have farming, forestry, and viticulture (Mt. Beautiful) interests in New Zealand and am a partner with Sir Stephen Tindall in Branches Station. I also partner with fellow Kiwis Mark Ching and Chris Alpe with the Vomo Island resort, Fiji.

What were your intentions, alongside Sir Stephen Tindall, when setting up Kea almost two decades ago?

We set out to define greater New Zealand, not by its geography, but by where Kiwis live, whether at home or abroad.  We estimated that there were about 1,000,000 New Zealanders living abroad; and we believed then and now that practically all of them had strong and positive views of New Zealand. 

We wanted to help galvanize this community to allow not only greater networking amongst the expatriats, but to allow and enable stronger connections to New Zealand, whether it be in business, the arts, the sciences, or otherwise.  We started with a Silicon Valley chapter, but then Kea rapidly expanded reach to New York and London and then around the globe.

Why do you believe it’s so important for New Zealand to continue to engage with Kiwis once they head offshore?

We thought that there were benefits both ways… to New Zealanders’ at home as well as the expat community abroad… flowing from greater interaction, and professional, business, and scientific engagement of all kinds. We believed Kea would facilitate transnational learning and the development of opportunities for exchange, communication, working partnerships, and friendships.

How do you personally stay connected to New Zealand?

I stay connected through family (including a brother) in Nelson, friends, investments, and through recreational activities mainly on the South Island.

What are the top skills you believe are essential in running a business?

One always needs some basic operational skills, and/or the ability to work well with those that do.  But the secret sauce to greatness is an entrepreneurial management style that I call Dynamic Capabilities… which requires the top management team to be adept at integrating internal and external assets and resources in innovative configurations that enable businesses to identify and address and expand new market opportunities.

Covid-19 has had a detrimental effect on many Kiwi businesses. What advice would you give to those still looking at expanding into offshore markets?

Move on and move out; the US economy is now expanding rapidly and there are opportunities for New Zealand and Australia in the Indo-Pacific region, particularly as the US decouples from China.

What are the top things you believe small businesses should be focusing on right now?

Developing technology based solutions to global market opportunities.  New Zealanders are good at solving problems; but new businesses are needed that focus on users/customers in large markets, and are not too focused on New Zealand and Australia.  Having one foot in the US, Europe, and/or the Indo-Pacific region is important.

What do you believe the long term impact of Covid-19 will be on Kiwi businesses?

New Zealand is paying a high price for its COVID-19 strategy economically. Industries like tourism and international education have been crippled and the public seems to have largely forgotten about them as the nation essentially goes about its business. Whilst it’s been successful at managing the health risk, the country needs to dramatically and urgently privatize and scale quarantining to allow the free flow of long stay visitors, with a talent and tourism heavy focus. Safe entry at scale is possible and allowing it will help the New Zealand economy and society immensely. 

CONTRIBUTOR

David Teece

Chairman and Principal Executive Officer

Berkeley Research Group

World Class New Zealander

Filed Under: Global Kiwi, World changing Kiwi Tagged With: Berkeley Research Group, David Teece, Kea, University of California Berkeley, World Class New Zealand

Anna Fifield in Beijing

Can you tell us a bit about your career background?

I’ve been abroad for 20 years, working for the Financial Times and then the Washington Post, mostly as a foreign correspondent. I’ve been based in London and Washington DC, and posted to Seoul, Tokyo, Tehran, Beirut and now Beijing. I also did a year at Harvard as a Nieman journalism fellow.

What led you to make the decision to stay in New Zealand post-Covid?

I evacuated my son to New Zealand in January when the coronavirus erupted in China, then returned alone to continue reporting (I spent six hours in New Zealand!) After two months without seeing my child, I went home on what I thought was a quick trip but China closed the borders while I was out. So I ended up spending four months at home, the longest period of time I’d spent there since I left in 2000.

A whole combination of factors led me to decide that it was now the right time to return to New Zealand, which is something I would never have imagined doing in January this year. But it feels right for me and my family.

Stuff was recently bought by CEO Sinead Boucher, making it Kiwi owned. How did this factor into your decision to join their team?

It was absolutely decisive. I would never have even considered joining Stuff if Sinead hadn’t bought the company. It’s been heartbreaking to watch the hollowing-out of New Zealand media over the years so it was inspiring to see Sinead make this move. I absolutely believe in her and her vision for Stuff, and that Stuff will flourish being owned by Kiwis for Kiwis. It was tough to leave a newspaper owned by the world’s richest man, but I want to do my part to contribute to the New Zealand media environment.

Covid-19 has had a huge impact on media in New Zealand, with many publications shutting down. What are you hopes for the future as we come out of this?

This is a tough time for news organizations around the world: reader demand has never been higher, advertising has never been weaker. The fundamental economics of the media industry has not changed. If people value careful and accurate news, they need to be prepared to pay for it. My job now is going to be focused on producing great content that people want to pay for. There are so many great stories in New Zealand and I can’t wait to get stuck into them.

What advice would you give to those hoping to work in journalism and media in the future?

I love my job and can’t imagine ever doing anything other than journalism, but I get that it’s a precarious career choice. I’ve been incredibly fortunate in my career and I’ve always followed my heart, and my heart is in journalism. If you’re passionate about journalism, you should give it a try. The core skills you need to be a journalist — curiosity, analytical skills, good writing — are applicable to lots of professions.

COMING HOME?

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Resources

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Filed Under: Kiwi coming home, World changing Kiwi Tagged With: Anna Fifield, Coming Home, The Washington Post

What is your professional background?

I’m an economist. I’ve worked in government in NZ and the UK, and as a consultant in NZ and the US, on issues including productivity, ambition and immigration.

I have co-authored three books, Going Places, Better Lives, and Ambition, and I co-own The Open Book, a delightful secondhand bookstore in Ponsonby.

Can you explain to us your motivations behind the Ambition NZ project?

To find out what Kiwis really think about ambition. We see New Zealanders achieving at the highest levels, in all kinds of fields, all over the world. Think of how the “team of five million” came together to eliminate COVID-19. That was hugely ambitious. And yet, there is often commentary about Kiwis lacking ambition, and aspects of our national character or lifestyle holding the country back.

People say we are too keen on time off, too concerned about everyone fitting in, suspicious of people who try too hard, enthusiastic about humility, afraid of risk and failure, and relatively unmotivated everywhere but on the sports field. It turns out, Kiwis are enormously ambitious about many different things, but we tend to keep quiet about it because we don’t want people thinking we are full of ourselves.

What is your ultimate goal for Ambition NZ?

I would love to see more New Zealanders being more ambitious about more things, and sharing their ambitions more openly with others. Humility is fine, but when we tell other people about our ambitions, especially early on, we get access to support and feedback that can make the end result so much better.

One way we are encouraging this is by sharing video interviews with Kiwis from all walks of life on the AmbitionNZ YouTube Channel. We’re about to begin Zoom interviews, so if you’d like to be involved, get in touch!

Your recent publication focused on migration after Covid-19. What migration opportunities do you anticipate emerging out of Covid-19?

New Zealand’s policies are world-leading when it comes to highly skilled and entrepreneurial migrants. In the past, the issue has been getting those kinds of people to come here.

We are already seeing much greater interest in moving to New Zealand from people in places where Covid-19 is less well-controlled, and as long as we can manage quarantine, we have an opportunity to bring in some real superstars. Add those to the Kiwis who are returning home and great things could happen.

At the other extreme, we have had people convicted of slavery in New Zealand based on their behaviour towards immigrants. With the border closed, we have time to figure out how to make sure immigrants are safe and treated fairly in future.

What potential benefits does increased migration give to a society?

Migration can bring greater diversity, boost innovation, and improve trade. It can help fill labour and skill shortages – think of all the migrants that helped with the Christchurch rebuild. But if there are large inflows of people with skills similar to locals, migration can reduce productivity and discourage investment in capital. It’s all about getting the balance right.

What is a wellbeing approach to migration, and what are the benefits of taking such an approach?

Most countries focus on bringing in migrants who will be good for the economy. That’s important, but it’s not all that matters. When we take a wellbeing approach, we think about wider factors that help people to live a good life. For example, current policy makes it hard for migrants to bring their parents to New Zealand. This makes sense on economic grounds, since older people use more public services and pay less tax. But grandparents can provide love, help maintain connections to language and culture, and provide backup childcare. On wellbeing grounds, there’s a stronger case for allowing them to come here.

CONTRIBUTOR

Julie Fry

Consulting economist

World Class New Zealander

COMING HOME?

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Resources

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Filed Under: Kiwi coming home, World changing Kiwi Tagged With: Ambition, Consulting, Economics, Julie Fry, Migration

Consumer goods and services

Shift in consumer behaviour 

The borders may be closed, but people’s minds don’t seem to be wandering when it comes to where they are purchasing. This is reflected in the decrease in demand for commercial property. As observed by KPMG the preference to stay home, and the reduced desire to travel to physical retail outlets, means retailers who rely on traditional bricks and mortar have been significantly impacted, with a number likely to close. KPMG also notes that reduced revenue resulting from the pandemic has seen most retailers look at physical store footprint as a lever of cost reduction. Many are looking either to close or right-size underperforming stores. In terms of office space, Rachel Carrell, founder of British childcare service Koru Kids, says she is watching as every start-up founder she knows looks at fractional office space, rather than a permanent presence.

Bayleys National Director of Retail Sales and Leasing, Chris Beasleigh, says two key things they are hearing in the retail sector are authenticity and buy local. As observed by John Alderman of Brand Buddy Ltd, lockdowns around the world have seen an increase in self-reliance, where people have become more locally minded, situated and oriented, supporting local businesses and opting for staycations. Craig Hudson of Xerostressed the importance of buying local for our New Zealand economy, urging those who can to spend with locally-owned small businesses.

In China, Mark Tanner of China Skinny has particularly noticed a marked shift in behaviour with consumers choosing to stay home instead of dining out, learning new recipes and cooking at home, as they see it as a safer alternative to public spaces. This compares to the traditional culture of dining out or food delivery. People have invested in cooking appliances, furniture, and art, indicating this homebody trend is here to stay for some time yet. Bella Katz, an advisor on consumer retail for NZTE expects there will be a further uptake of online shopping, particularly for home and interior related luxuries as people create sanctuaries in their own homes. She also notes that in apparel, there’s a shift to more casual clothing. Since many people are working from home, the need to dress up has diminished. On this shift, NZTE refers to a March 2020 Neilsen study that found 62% of consumers in South Korea, Malaysia and Vietnam intend to continue eating at home more often than before. Shane Grant, CEO of leading US food company Danone has noted what he predicts to be a lasting shift in digital grocery shopping in all forms.

Importance of trust and safety

When making purchasing decisions, the pandemic has increased the level of importance placed by consumers on trust and safety. Sharon Fraser, General Manager at the Intercontinental Hotels Group in China has observed that consumers want to be reassured that steps have been taken to ensure their health and safety, which she believes will last well beyond the pandemic. Adam Wills of Crosstown Doughnuts noted that during times of national stress, consumers seek products that make them happy, and tend to spend their money with brands they trust.

This trend is prevalent across East Asia, says NZTE, as consumers’ emphasis placed on safety has led to retailers investing heavily to ensure they meet government requirements and exceed consumers’ expectations for hygiene and safety. Fresh food and produce are among the categories for which suppliers and retailers may need to invest in packaging to counter food safety concerns.

Beyond this, consumers are becoming increasingly aware of the supply chain of their purchases, and often moving to subscriptions rather than leaving it to chance. Mark West of the Stanley Gibbons Group believes that the subscription model will continue to grow as consumers look to automate the replenishment of key commodities, and focus on what they need as opposed to what they desire.

Shifting experiences online

With restrictions still being imposed all over the world, industries that typically rely on face-to-face engagement have been hugely impacted by Covid-19.

In a recent interview with Professor Paula Morris, conducted by The University of Auckland, Paula comments that lockdown has made people much more open to having arts experiences online. For the artist however, adapting to this shift has its challenges. Milly Olykan of the Country Music Association based in the US has observed an accelerated willingness for musicians to give away their live music online for free. She notes that the trend became a necessity as musicians looked to reach and remain engaged with their fans, and broaden their fan base. This more intimate and less produced method of engagement has led to increased interactions between artists and their fans, giving them more access to their personal lives. This has been used instead of the typically monetised meet and greets, personal appearances and corporate events, and may have a long term impact on the way artists interact with their fans in a post-Covid environment.

The world of sport is seeing necessary innovation also, with crowded in-person games feeling like a lifetime ago for many. As most events this year have been cancelled, there has been a huge knock on effect to both athletes in training, and the support systems and event industries that are involved. Jon Doig, CEO of Commonwealth Games Scotland, observed that the increasing regulations around mass gatherings has triggered an acceleration in the development and acceptance of online training, events, and e-sports as a legitimate part of the sporting system, both as an alternative and adjunct to traditional sports infrastructure.

Around the world, Covid-19 has amplified innovation across the consumer goods and services sector. This is reflected in the innovation we’ve seen, shifting consumer behaviours, the push to support local, the emphasis placed on safety and trust in the supply chain.

The next installment of this series will be on Tourism. At Kea, we pride ourselves on aggregating the thought leadership of Kiwis making waves around the world. If you would like to hear more from us, please join us as a member here.

Filed Under: Global Kiwi, World changing Kiwi Tagged With: Consumer Goods and Services, Kea Community Insights, World Class New Zealand

Can you tell us a bit about Symbolically Kiwi?

Symbolically Kiwi is a movement. It’s an effort to change NZ culture into one that celebrates success, dreams big, and encourages one another to try difficult things.

Symbolically Kiwi is an interactive art exhibition. We’re featuring world class kiwis who are leading in their respective fields. I’ve created an art piece for each of them, telling a story about them through the shapes, symbolism, and materials which are unique to them. Combined, the collection will tell a story of how the world sees Kiwis as a whole- through the lens of those most esteemed among us. The purpose is to dispel tall poppy syndrome by celebrating and spreading kiwi success stories – by showing the audience that “Kiwis are capable of greatness. You are capable of greatness.”

The Symbolic Kiwis are wearing plain black clothing – clothing that any Kiwi could be wearing, and are encouraged to wear during the exhibition. Kiwis coming through the exhibition are encouraged to pick up the shapes of the Symbolic Kiwis and recreate their art. Often people like taking photos with art, but it’s rare that they become part of the art – to become part of the story. So, they art essentially recreating the art of their idols – but now they’re in it. It’s about them as an individual. At the end of the exhibition, we print this on an A3 paper for them to take home and hang up on their wall. So they’re taking art of themselves home – because it’s not about the Symbolic Kiwis, it’s about them as an individual. Their personalized art is a reminder that they’re not so different from our Symbolic Kiwis, and that if the Symbolic Kiwis can do it- then so can they!

There’s also a short film within one of the silos, which is a compilation of my interviews with the Symbolic Kiwis. Often successful people are painted as “heros”. I want to show that they’re not that. That they’re just humans – they had childhoods, they had struggles, and that if they can do it, then so can you. There will also be some advice from our Symbolic Kiwis to the people coming through the exhibition.

What was your inspiration behind your latest exhibition?

Kiwis are achieving incredible things on the world stage. We have this narrative of being the underdogs. But hang on – we’re one of like 5 countries in the world where English is our first language (seriously, count them: USA, Canada, England, Australia, NZ). No-one talks about that. That’s a huge advantage. Kiwis aren’t underdogs – we absolutely deserve to be competing with and winning on the world stage. And we are! Symbolically Kiwi enables us to celebrate our success stories, because we don’t really do that as a nation. More than that, it’s about painting our iconic kiwis as just regular kiwis. Because they are just regular kiwis, they come from similar backgrounds, and they have the same struggles. We want to show that if they can do it, then so can you. Truly – anyone can do it, even you, reader!

The purpose of Symbolically Kiwi is to dispel the tall poppy syndrome. My hypothesis for why this exists is two-fold:
People believe that it’s a zero-sum game. That if someone else succeeds, then there’s less room for our own success. | This is, of course, the opposite true. When Peter Beck succeeds, he’s also creating an industry which didn’t exist. When Helen Clark succeeds, she’s paving the way for many more amazing female leaders.
People believe that they’re not capable of the same level of success, so they cut others down instead of rising up. | I believe this is due to “successful” people being portrayed as heroes in the media- and not as normal flawed people with normal childhoods and their own challenges.

So Symbolically Kiwi gets us to realize that when a Kiwi succeeds – we all succeed. That their success is our success. And secondly, that these people are just normal people- and if they can do it, then you can do it. Thereby addressing both the underlying reasons for the tall poppy syndrome.

How did you choose who to feature in Symbolically Kiwi?

What the Symbolic Kiwis have in common is that they’re doing incredible things in a diverse set of fields and have stories which will resonate with the public. NZ is a wonderfully diverse place, so I needed to create a lineup which was representative of that. I tried to assemble a lineup which would allow any Kiwi to walk in and be like “Wow, this person is amazing! They have a similar background to me, they look like me, and if they can do it, then so can I!”

How does your latest exhibition differ from your previous work?

This is certainly my most ambitious project. I’ve been telling stories through shapes before, but not for a collective group of people. What I’m really enjoying about this exhibition also is the material component. To explain that, I need to explain how my art works. My art style is based on how we see as humans. It speaks to something primal within us- something subconscious. When your brain interprets a scene that you’re looking at, it first sees the edges. It then combines the edges into shapes. Finally, it looks at the texture within the shapes to decipher what you’re looking at. Colour doesn’t come into the equation till much later. My geometric art works in the same way, it follows the mechanisms by which you see – before any conscious thought occurs. Symbolism also doesn’t require any conscious thought. What I’m doing with Symbolic Kiwi is distilling their stories down into symbols. You can understand the story on a subconscious level, and then also engage with it at a conscious level.

With the exhibition, you can also engage with the stories on a physical level. You’ll be able to pick up these shapes, these stories, and pose with them; recreating the art of these symbolic kiwis and creating your own story. This is something I’ve thought about for a while, but wasn’t able to pull off till now.

I was previously able to tell stories through shapes and symbolism, but wasn’t able to incorporate the texture component of my art either. With these physical pieces, I now have the opportunity to do that. Each Symbolic Kiwi’s shape is made out of a material unique to them. Peter Beck has carbon fibre for his rockets. JessB’s shape is made out of vinyl records. Kane Williamson’s shape is made out of cricket bat handles and cricket ball leather!

What were your biggest challenges when completing this project? What are you the most proud of?

Ah, so many challenges! Despite having worked with some big names (the estates of Marilyn Monroe, Elvis Presley, and Muhammad Ali), I hadn’t hosted my own exhibition yet. I was also relatively unknown in NZ. So, imagine an unknown artist with no previous exhibitions comes to you and tells you that he’s going to create the biggest art exhibition in NZ and he wants you to be involved. The reaction is what you would expect. Ironically, whilst trying to dispel the tall poppy syndrome, I came up against it.

However, the vision of a NZ where we celebrate success, dream big, and encourage each other to try difficult things, was too enticing- too compelling. Some people eventually had to say yes. As I had more conversations, there were plenty of “no”s (which I ignored). What I’m most proud of is all the “YES”s. There are some fantastic partners without which the exhibition wouldn’t exist. Panasonic said yes, they gave me the camera equipment required to pull this off. Panuku said yes, they gave me a beautiful venue in Silo Park. Mass Design said yes, they helped me fabricate all the artwork and bring it to life. Madusha Adasooriya (Expo Labs) said yes, he helped create all the wonderful marketing assets and the ads that you see. Last, but certainly not least, all 10 Symbolically Kiwis said a big YES. They believed in the vision and thought this would be fantastic for NZ.

So I’m really proud of getting all these fantastic people involved. When we launch the exhibition, I’m going to be immensely proud of our collective efforts and the impact we will have on NZ.

What is your ultimate goal for Symbolically Kiwi?

To dispel the tall poppy syndrome. To inspire thousands of kids to dream BIG and know that they can achieve anything that they set their mind to. To have a society where anyone can dream BIG and be supported by everyone to achieve the greatness that they’re capable of- that we’re all capable of.

CONTRIBUTOR

Ang Nayyar

Artist

Symbolically Kiwi

Kea member


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Filed Under: Businesses growing at home, World changing Kiwi Tagged With: Ang Nayyar, art, Symbolically Kiwi, tall poppy syndrome

Forced adoption

In a recent publication by The University of Auckland, it was noted that the pandemic accelerated trends that were already underway, including the increased influence of digital and other technologies on the way we as individuals and a society function. As people around the world were forced to isolate and lock down, technologies that facilitate modes of communication such as Facetime, Skype and Zoom were adopted by the masses as a way to stay in touch. Businesses that typically had their employees together in an office every day quickly had to shift operations entirely online. In a recent survey of New Zealand small businesses by Xero, 73% of respondents had to make quick changes to the technology they used to keep their business functioning during lockdown.

This sink or swim mentality was noted by Katherine Corich, the London-based chair of Sysdoc Group, who observed that Covid-19 caused a rapid adaptation of new technologies in a range of industries, and the adoption of remote and collaborative working styles. Allen Qu, the Beijing-based founder and CEO of online marketing solutions company Netconcepts identified that many companies and brands were shifting their focus from offline to online operations, especially around e-commerce and online reputation management. Allen anticipates this shift will continue post-Covid as consumers get used to online consumption.

Greater resilience

As observed by KPMG, while businesses were already working hard to maintain resilience in the face of relentless technological innovation, amid Covid-19, businesses needed to urgently assess all aspects of their resilience to ensure their survival. Robert Genieser, Managing Partner at London-based investment capital firm ETF Partners noted that a trend he has seen Covid-19 accelerate in technology is a greater resilience in supply chains. Covid-19 revealed supply-chain vulnerabilities that many businesses didn’t realise they had. Building flexibility and resilience in operations became critical, and so did the adoption of digital tools to do so. In fact, 47% of businesses surveyed by Xero said the adoption of technology to increase productivity in operations was now a matter of survival.

Retention over creation

During Covid-19, businesses focused on maintaining contact with existing customers, to strengthen brand loyalty in trying times. Craig Fenton, Director of Strategy and Operations at Google, UKI & Southern Europe, observed that every business in some way had to pivot their service or product to online, and that necessity proved to be a great trigger for innovation. Kirsty Traill, VP of Client Solutions at American Search Experience Cloud Platform Yext noticed a significant increase in focus towards the retention and renewal of existing customers. With net new business becoming more difficult, Kirsty has seen Covid-19 accelerate the shift in focus on optimising existing customer value and engagement, and foresees this trend lasting post-Covid.

The Government’s economic plan relies heavily on investing in new technology and digital innovation, and recognises a thriving digital technology ecosystem will be a necessary condition for a more productive, sustainable and inclusive economy. With the various ways Covid-19 has accelerated the tech industry, we look forward to seeing how New Zealand further enables businesses to maximise technology gains, innovate, and build resilience.

The next installment of this series will be on Consumer Goods and Services. At Kea, we pride ourselves on aggregating the thought leadership of Kiwis making waves around the world. If you would like to hear more from us, please join us as a member here.


HOW KEA CAN HELP YOUR BUSINESS GROW

Kea Connect

Kea Connect is a free service that will help your business grow offshore. We connect you personally with regional, sector-specific experts and peers.

READ MORE

Resources

Kea is here to help New Zealand businesses grow offshore. Be inspired and hear advice from businesses who have created their export path.

READ MORE

Jobs Portal

Looking for the right talent for your team? Reach our global Kiwi community through the Kea international job portal. 

READ MORE

Filed Under: Businesses going global, Businesses growing at home, COVID-19 recovery, World changing Kiwi Tagged With: resources, stories

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